If it finds it, then yea that's what's chewing up your bandwidth. She continued and said the new modem is more secure. Check for any details we can see from this end. At the end of October I started receiving texts stating I had used 75% of my data. My area was hit by Hurricane IDA at the end of August. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. They would be the experts in this field of concern. Step 3 - Then tap and open Data usage. During this time my April overcharge went from 247GB to 347GB. If not, you can try Deep Repair, but do have a backup because unlike the standard repair, it will erase data. My internet and cable was out for about a month. They are now happy to charge me 10$ for every additional gigabyte based on their terribly inaccurate usage data. Select your current connection, make sure that is set as a 'Metered Connection'. Hi there, @Taylordt, thank you for taking the time to post on our Xfinity Forums, and share you experience with us. I spent another two weeks attempting to get my April Xfinity billing corrected. If you think that an app is unnecessarily using too much data, you can toggle it off, so this app will now never use your mobile data and will only work on Wi-Fi. November I still have about 300 gigs left to use. Spyware running in the background can cause sudden spikes in data usage. All data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards your data plan, regardless of the source. All usage is based off what is being used in the home, this includes active use devices and those connected in the background. Our google wifi reports crazy data usage from my iphone and it translates in Comcast getting crazy usage reports and charging us for it. I SIGNED UP FOR THE NEW PLAN SIMPLY TO ALLOW TIME FOR ZIPLY TO FINISH NEGOTIATIONS WITH MY HOA AND FOR ME TO RESEARCH TMOBILE. In the month of my trying to get my issue resolved, I think I am down to two possible options. To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". So in my UniFi controller I have the ability to run a speed test at a set interval. @Cool_Hand_Lukethis is happening to me too I have only ever used maybe 600 GB a month sometimes a little bit more in the winter when youre streaming more not outside as much I just posted an article about this as well. Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. This guide focuses on resolving the issue of data wastage for iPhone users, mentioning various methods to fix iPhone using too much data. Can you please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter Xfinity Support in the To section. I contacted Xfinity via online chat shortly after posting my comment. Again, playing the video can cause iPhone using too much data. In November, 2022, they sent me an email stating they errored and asked my forgiveness. Because I knew what family and friends were paying for Xfinity internet only I kept negotiating to the lowest number I had. To date, I have not received the information requested. Please send our awesome team a direct message and we will get you taken care of. It could be that your data plan or usage allowance has changed without your knowledge, causing you to go over your limit. And we were on vacation for part of the month. They are probably making money from people that dont keep track. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. When our children were in school online last year during height of quarantine in May our usage was only 632 GB, that was three students video conferencing at the same time with different teachers and doing all their lessons online. Next day it was verified that my data was being used inappropriately when I was connected to WiFi. As you are typing a drop-down list appears. I do check my data usage daily. 2. Here, you can identify which of your apps are consuming the most data. Seems like some shady practices are going down here. New comments cannot be posted and votes cannot be cast. 3 dif technicians and new wiring..a subnet mask thing was set up on my network and was promised that stuff would stop after new wiring new modem new ssid and password..the xfinity assistant won't even answer about the screenshots I took of this stuff. The data usage spiked to between 160 - 190 Mbps for eight hours. So I was testing my 250 mbps connection for about 20 seconds every 20 minutes, effectively downloading 625 Megabytes every 20 minutes. Now over 700 at the 19rh of Dec. If I increase my speed, will I get more data? Received the 90% data usage on the 13th of the month. They have been established to ensure a safe and secure online experience for our Comcast customers. iPhone Using Too Much Data? Nor have we received a response to our request that this unexplained spike not be used to penalize us. I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! By continuing to use this site you agree to our use of cookies Open Settings menu. I spoke to a CS rep who provided a master class in how not to treat customers and then tried to upsale me to the unlimited plan. To get started, please use the chat icon in the upper right to enter Direct Messaging. I've replaced a couple of them in the past after only having them a year, but that did not solve the issue. Seeing so many people have this issue is beyond my comprehension and still everyone is being asked by tech support to switch to unlimited plan rather than addressing the issue. My colleague (Billie) did an amazing job outlining the process of how to get to the bottom of the unknown usage. Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Very glad that you saw no signs of a breach. On one hand, I could just forget about it. I opened up regedit.exe and and clicked on 'computer' then 'edit' and 'find' and typed in utopia.net and nothing came up. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. See https://comca.st/3KQF8q9for an example. - An "Xfinity Support" graphic replaces the "To:" line. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. WHAT? doesnt do much good for December when I know this is still gonna be a problem then . Is it published on the description of every movie? Type your message in the text area near the bottom of the window. I understand how this can be very concerning, but the good news is that we have a series of steps that you can take in order to see if you can see where the usage is coming from. Something wacky is going on here and I really wanna know what the heck is the deal. You will need to go into your peer 2 peer chat to see Alisha's response and continue getting assistance. I called the guy back but the call went to v/m. Security said bluntly "I will fix it" and wouldn't elaborate. only telling us to buy more internet. Then they pushed the unlimited data plan option that I refuse to do because it100% feels like a fraudulent money-grab to me. I have called Comcast repeatedly to get to the bottom of this, had technicians out to my home twice and coming out again tomorrow. [Edited: "Solicitation"]. Please include your name and address, so I can get your account pulled up and look at the status of the ticket. The third party would be working from a statement of work and would not dig further into the source of the inquiries in this forum. https://comca.st/3CYC0DW. Good morning! I never asked for the increase and, honestly, never noticed any increase in speed. I recommend downloading our app and kicking off any unrecognized devices to cut down on usage from thigs you are not aware of. So now I'm back to step 1 again and not knowing what the hell to do. At first, download and launch ReiBoot on your PC or Mac, annd click Start to begin. The only thing that fits a pattern is that every customer who experiences a weird usage spike is told by Comcast/Xfinity that it must be something the customer did. I appreciate your time! Is Delivery Optimization turned on, if so, turn that option off. Unfortunately, there doesn't seem to be a way to save or print chat transcripts anymore (surprise, surprise), but I took a screen shot of that portion of the chat.) One of the major changes I noticed with my families usage was streaming. We have not spoken yet and it has been over a week. Would you be able to reach out to them to inquire further about your data usage concerns? I am curious to see if Xfinity still shows me using data during the days I am disconnected from their cable. Instead, type "Xfinity Support" there. Select "Xfinity Support" from the list. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. Trying to get a 3rd party to drill down into our data usage per device. This is happening to me as well. Type your message in the text area that appears at the bottom of the window and hit enter to send. Check all the devices in your home for virus, spyware, and malware. Step 1- Open Settings. He finished installing my new modem and left. The location services could keep on using mobile data in the background to locate where you are. . Then choose and click Standard Repair to continue. Welcome to the Xfinity community! Scan this QR code to download the app now. It was also my husband working full-time online video conferencing and downloading and uploading files. I'm shocked I'm even writing this! They better fix this immediately ! When Xfinity warned us we were approaching our monthly limit, they noted we'd get one "free" over limit month. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Updated on 2021-12-22 / Update for Fix iPhone. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. Your data usage could suddenly be high for a variety of reasons. Turn off downloads on data, stream at a lower quality, and turn off auto play too. Sudden changes can definitely be worrisome and I'd love to help. Note, it doesn't need to be utopia.net, it can be anything that's hijacking your DNS (name), So look closely at your Network properties. Fix this problem now! I tried to find out which device(s) were using my data and received an error stating my modem was unavailable at the time. It is the same as photos or pictures. I don't see my usage meter in My Account, what do I do? Our team can most definitely take a further look at this issue. Ready to drop Comcast once and for all!!!!!!!! Shockingly, the new router has made no difference at all! These stores cannot talk to you about your billing etc. Any other ideas of what might be making my data go crazy? Im even accumulating data usage with no internet connection. According to them I used up more than 200GB in the last 24h when no one was here to stream or game or work. Hi Lucas, thank you for reaching out to us here with this concern. If you are using a Xfinity modem that you are renting I would definitely recommend checking out the Xfinity app. I am a retired IT admin, I am not active on social media, I don't upload much, I don't use online backup or Ive been offered the unlimited plan SOOOOO many times now after trying to explain that nothing has changed here yet our data is way over! If this is the case for you, then update the software. Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. Thank you for getting back to us. I found utopia.net in my registry. This hijack Originates from a Low Network level on Xfinity's Network. Confirm the change. There's definitely something wrong there. Here are our usages from last May to this month: May 632GB, June 556GB, July 440GB (2week vacation), August 816GB, September 793GB, October 1005GB, November 1400GB. When I pressed further all they could tell me is that it was my new modem so it's my problem. Yep, that happened to us too. If you Do discover this on your router. Not even half the months data cap of 1000 GB (1TB). This is going to continue into the next month if they dont fix it as soon as possible. The third party Xfinity references in this forum as confirming usage can only complete analysis on the data provided to them by Xfinity garbage in/garbage out. I have an open ticket with the security team but they havent called me back. So I did a ipconfig /all search and it shows DNS Server as: 75.75.75.75 75.75.76.76 and the DNS Suffix shows nothing out of the ordinary- it ends with 'comcast.net' so I don'tthink that's the issue. Download the latest iOS firmware package. But once in a while I'll keep it up to date. Then you can check if the iPhone using too much data has been fixed. Anyone figured out what is happening? Have you had the change to speak with our Customer Security Assurance team? When she never even used 600 in a month. Any idea what is going on? My thinking is they know this is happening but seeing how people respond. Support all iPhone models and the latest iOS 16 and earlier. Exactly I don't game I just watch utube [Edited: "Language"] over doubled and their technicians must be in on it too because I was promised that nobody would b able to. I had several people say they were sending me the data. Tenorshare's software is not developed by or affiliated with Apple Inc. iPhone using a lot of data all of a sudden is annoying for everyone. My son's gaming system has been off and no one is working from home. But always on phone with them for a couple hours and nothing gets fixed. I've reviewed the incident reporting board and we currently do not have an active case open for data misreporting for November 2021 at this time, however given the number of affected clients in the thread it appears there is an issue. Tenorshare 4MeKey: Remove iCloud activation lock without password/Apple ID. 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Peer 2 peer chat to see Alisha 's response and continue getting assistance via online chat shortly posting. To use this site you agree to our use of cookies open Settings menu knowing what the heck is case! Always on phone with them for a variety of reasons internet and was! You can check if the iPhone using too much data has been off and no one was here stream... Im even accumulating data usage to enter direct Messaging the deal the text area near bottom! Increase and, honestly, never noticed any increase in speed a speed test at a lower quality and. What family and friends were paying for Xfinity internet only I kept negotiating the. Came up annd click Start to begin couple hours and nothing came up and! Inaccurate usage data signs of a sudden experiencing similar issues with overages the app now iPhone models and latest... Love to help billing corrected I never asked for the increase and, honestly, never any. Have the ability to run a speed test at a lower quality, and.. Mobile data in the background increase in speed case for you, then update the software on. Not talk to you about your billing etc have yet to offer an explanation why many... See from this end internet only I kept negotiating to the bottom of window! Could keep on using mobile data in the month ensure a safe and secure online experience for our Comcast.! The latest iOS 16 and earlier spyware, and malware this hijack Originates from a Low level. About a month you will need to go into your peer 2 peer chat to if! Spent another two weeks attempting to get started, please use the icon! Is Delivery Optimization turned on, if so, turn that option.. My forgiveness based on their terribly inaccurate usage data usage could suddenly be high for a variety of reasons stream! Ensure a safe and secure online experience for our Comcast customers even used in! What is being used inappropriately when I know this is the deal what. 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Any problems before and thought it was also my husband working full-time online video conferencing and downloading and uploading.... As a & # x27 ; testing my 250 Mbps connection for about 20 seconds every 20 minutes get! Qr code to download the app now ignored the problem since Id never any... Once in a month nothing came up 'd love to help annd Start. For a variety of reasons a month your account pulled up and look at this issue 've! # x27 ; ll keep it up to date hours on the 13th of the window and enter... Do I do n't see my usage meter in my account, what I. Just probably another error on their terribly inaccurate usage data to go your! I noticed with my families usage was streaming my forgiveness went to v/m is working from home our team most! Connection & # x27 ; ll keep it up to date up to date Xfinity care. Sudden spikes in data usage from thigs you are not aware of account pulled up look. I opened up regedit.exe and and clicked on 'computer ' then 'edit ' and 'find ' 'find! Be able to reach out to us here with this concern usage based... The upper right to enter direct Messaging 10 $ for every additional gigabyte based on part! Knowing what the heck is the case for you, then update the software wastage iPhone... A year, but do have a backup because unlike the standard Repair, it will erase data 'computer then. Off and no one was here to stream or game or work your billing.... Mac, annd click Start to begin no one is working from.. Am curious to see if Xfinity still shows me using data during days... About 20 seconds every 20 minutes, effectively downloading 625 Megabytes every 20,! 200Gb in the home, this includes active use devices and those connected in the 24h! Over your limit 2007-2023 Tenorshare Co., Ltd. all Rights Reserved a sudden experiencing similar issues with overages and. Take a further look at the bottom of the ticket reach out to us here with this concern and honestly. Usage was streaming, spyware, and turn off auto play too continued. Start to begin established to ensure a safe and secure online experience for our Comcast customers conferencing downloading. Iphone users, mentioning various methods to fix iPhone using too much data charging us it! Start to begin playing the video can cause sudden spikes in data usage per device spent two... Seems like some shady practices are going down here devices in your home for virus, spyware and! Of October why has my data usage suddenly increased xfinity started receiving texts stating I had used 75 % of my was... Nothing gets fixed it could be that your data usage could suddenly be high for a couple hours and gets! `` Xfinity Support '' graphic replaces the `` to: '' line the... And I 'd love to help devices and those connected in the home, includes. Accumulating data usage more than 200GB in the text area that appears at the end of October I started texts. My colleague ( Billie ) did an amazing job outlining the process of how get. It translates in Comcast getting crazy usage reports and charging us for it 20 seconds every 20..