They are hard core on the receipt policy, so don't even try a return or refund after 30 days. We recommend that you file a claim as soon as you can after an incident occurs so that we can provide a resolution as soon as possible. Reviewers complaining about BigLots!. and properly signed with a Thank You Card, which I greatly appreciated, except the "Preserves" pkg. Overnight most of it leaked out so it's a piece of crap and need to come back asap. When you buy a Red Barrel Studio Roundhay Dining Set online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. I understand policy, what I will not do however, is pay for your employees coachable moments. Later, on sale rep stated the tables were delivered to a different address which wasn't mine and they would resend the tables. Entire staff was very helpful. View full Terms & Conditions for complete coverage details. Big Lots Credit Card. The exchange policy is just not good customer service. I purchased an item from the Freehold Nj store on May 4 and had to exchanged on May 10th to the Ocean nj store and what and ordeal. That is why things are cheap once you buy them you are stuck with them. However, we recommend providing contact information at www.AllstateProtectionPlans.com/biglots to make filing a claim easier in the future. It's super quiet, it covers 3x the square footage and it blends right in with modern decor. 3. It's Past Your 30 Day Return Policy But I Was Stuck In The Hospital Fighting For My Life, I was looking for a new couch after remodeling my home. has a rating of 2.66 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Complete Big Lots customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. display: inline-block; Which again I wasn't. Read customer reviews and common Questions and Answers for Red Barrel Studio Part #: W011390288 on this page. The recliner on the couch doesn't open. Bought a Lane Ottoman. Now it's august and I flipped the piece of junk over and all the springs had snapped lose, and were digging into the cushion, wood was snapped where the hooks for the springs had snapped, and on top of all that the recliner will not open. Allstate does not cover accidental pet damage caused by jaws or claws or accumulated stains. crimson crisp apple parentage. With my origins sales receipt the sofa and love seat DOES have a 1 YEAR WARRANTY. All rights reserved. } The 3,859 sq. Well contacted big lots in Marion Ohio Today. Paid $120 plus $40 tip on top of the almost $1600 for the set. Guess I'll put in a spare BR. We called big lots, it is covered but we have to bring the whole set back to the store! margin:0 auto; I ended up going home and digging out the receipt from the trash since you need it so bad to exchange the same item for the same exact item in a different size with said item being unworn and tags still intact. We require contact information to ensure our reviewers are real. So I am sick with mattress which I am going to have to replace myself. Yes, you can transfer your plan to another person by visiting www.AllstateProtectionPlans.com/biglots or contacting Allstate at 877-971-0095. I payed the money and then took her name and corporate number went to my car and called. Besides furniture, Big Lots merchandise includes food, consumables, home accessories and decor, toys and clothing, as well as electronics. Big Lots ordered me a new one. She was so excited until now, just 3 months later, the side is sagging and almost slants downward from the center. The method of payment used for the purchase helps Big Lots determine how the refund will be granted. We asked him to redo and he did with much ATTITUDE. Upon going to Big lots to pick out rugs I went to the rug section and saw that there were sales going on which I was surprised by but very much so in a favorable way. Big Lots has set a sales goal of $8 billion to $10 billion through a combination of the new stores, e-commerce growth and "merchandise sales productivity initiatives." So if you want furniture delivered the same day DO NOT buy from Big Lots. Several months ago I noticed batting around the cushion and found the zipper was stripped all the way around the cushion.Also the cushions are foam rubber making it hot and uncomfortable to sit on. DO NOT CONFUSE THIS WITH OTHER SIMILAR LOOKING MODELS. I'm heartbroken. Personal loan. I was shocked, but not really, the hose lasted only one month without daily use. We did have a storm on Sunday, 7/1/12 on my return, but; the covers were already torn. Progressive Leasing. Her boss was there I think the district manager her boss was the mere. 3. I said, its easy to exchange this. ?, as if it were tossed on it's top and into the box. And, not all products are offered this protection service. I can call it from my cell phone but the handset part is staying lite up but no dial tone and buttons not working. I've had good experiences with their furniture and kitchen appliances. I will be going back.. Bought a couch recliner in July 2016. I bought a comforter set from there and there is obviously a manufacturer defect it has been falling apart at the seam since o put it on my bed. But 9/10 they're on the verge of starting something and leaving a really bad taste in a customer's mouth. Purchased a sectional living room set 1 year ago. AT&T Mobility. I pointed to a particular 5x7 rug where she quoted me $29; I then looked at another rug which she said was $49. When I returned this headphone, in its original condition with package materials and instructions, with a receipt, and within 30 days of purchase, I was given a gift card (6006491516) instead of a refund. To this day I have not received a credit on my credit card. !-NONE,took them (it)back threw awY receipt accidentally,Wont even do a store credit or exchange, hellloooo, i dont make it a habit of opening up SETS of sheets to make sure they are both there,THAT policy is just a real hinderance to bussiness!!!! I went to my local Big Lots stores to inquire. It seems like the prices of all their toiletries are sky rocketing!! Accidents, common malfunctions, and product failures from normal use are covered. Two of them have stopped working; the fans are no longer working. Every time you file a claim, Allstate pulls funds from the value of the item; if you have made multiple claims and the total cost of service equals or exceeds the items purchase price or if you have received a full reimbursement for your item, you have reached the items limit of liability and our plan will conclude, even if it is before the 3-year plan reaches its full term. I am done with this company and I will be letting everyone I know, know how they treat their customers. I bought a queen size Emory mattress. It not worth anything . No return with my receipt has to be in original packaging r u seriously ripping us off yes yes they are. The 30 day return policy is a joke, you get three to six months anywhere else on furniture pieces! Allstate covers unintentional pet stains from a single incident. Bought an oversized recliner in Nov 2 and it is already misshapen. How does my plan work with the manufacturer's warranty? Store #: Register #: Transaction #: Purchase Date: Where Do I Find This Information? Copyright 2023 - The Amynta Group - BIG - LIVE 4.0.8453.25953. I was actually going to do some shopping while I was there, however I was so taken back by the poor customer service, that I decided to shop elsewhere. On 10-23 calling to check on delivery replacement, we were told "the manager was bending store policy to replace and a 30 day return policy was for mattresses. Only to get it home and discover that the mattress is unusually short. tan teen gallery pics. Products for everyday use such as furniture as well as various other posts can provide extra incentives. In July I purchased a serta twin bed set for my disabled daughter. One of the worst investments I ever made. I have spent alot of money there, I had an item and neglected to read the fact you ONLY have 30 days to return it thinking it was as other stores and you had 90 days. See detailed Big Lots customer service rankings, employee comments and much more from our sister site. Of course, they would not take back their product that destroyed my window at the Sanford, FL store. Absolute garbage. Two strong, athletic and hardworking people are becoming physically in pain from the relentless firmness of this thing. in it, because everything is remanufactured. If it was in original shape I wouldn't have to return it! In addition to the $5 Reward, clients can currently earn a $10 Bonus Reward for every single $200 spent on qualifying furniture purchases. I received a pkg from BIG LOTS Delivery today 05/01/2021 via FedEx for my order #1915789800. So they could look it up that way, wi)l never shop at big lot again I worked at sears roebuck for 30 years and the customer was always left happy and. With the store card, you can finance your purchase over time and enjoy exclusive discounts and rewards. Bought and in June and just opened 4 days ago and it doesn't work, guess I won't buy there again. Your Allstate Protection Plan covers your item up to the price you paid for it or for the entire term of your protection plan, whichever comes first. The same manager took the bag, andrude and confrontational manner that Big Lots does not accept refunds or returns on Food Items. Everything else was A.O.K. I am very disappointed since I can not find anything about restocking fee in your return policy. There should be a special time open around Christmas for returns with no receipt. Never again will we purchase furniture at BIG LOTS. Claims can also be filed over the phone by contacting Allstate at 877-971-0095. There are no restrictions provided your Plan is valid. Plus they still carry in the store. We spent well over $3,000.00 at big lots on the items we purchased. I cannot find my receipt and I have the papers from the box but not the box. Manage My Account. Insulting to me as a customer, did not help me in the end. MINUTES after they left we saw a broken spring protruding from the back of sofa, a 2" rip where back pillows are attached and several snags of fabric. Nothing visibly wrong with the mechanism from what I can tell. Side falling off. if I had esp perception would have foreseen to bring it back knowing it would break 60 day after one by one your customers are going to leave big lots don't know what number I am but gone adios. You have access to view your claim status and to find information about the service center assigned to your repair order. In parentheses, I had purchased my bed, box spring, frame, reclining chair, sofa, pictures for hanging, and various kitchen utensils including a new set of pots and pans etc .title-bar h2.hr:after { 6 1 1 Our second hand couches held up better that this current couch. What does the Allstate Protection Plan cover? width: 100%; We were in the process of having an inground pool installed and purchased products in anticipation of the pool completion. THIS GAZEBO HAS A LONG ARCHING HORIZONTAL RAILING WITH CRISS-CROSS LATTICE DESIGN. Yet, I am a consistent customer, I shop at Big Lots often and know most of the staff and management. When I finally did, within 10 minutes the cat bed had fell off the window ledge and took a huge slab of the paint with it(about 1 foot long!). This will not ship with your product. However, if a dog has a favorite bathroom spot on an outdoor patio set and the patio set deteriorates over time, Allstate will not cover damages, as they were caused by the dogs repeated bathroom habits. The Airmega 250 is way, way better! What?? We had to wait a week for the delivery, which we agreed to do. In the process of waiting for help to open (pop-up shelter) that doesn't pop-up easily enough on my own, I have misplaced the receipt around here. Just won't work anymore. Change or view your contact information. Bonded-leather upholstery for a professional appearance; made of 60% resin and 40% dacron; Comply with BIFMA standard Assembles easily in about 25 minutes; instructions and hardware included 48.2 x 30.1 x 29.1 Inches (H x D x W). Please note that the 30-day full refund period for the protection plan applies to both online and in-store purchases, even if the original item has a longer return window at Big Lots. Purchased a recliner and before it was a year old the material started peeling from the backing. If the Allstate-provided mattress protector is not used, the plan is not valid. I bought a SET of sheets ON sale,no notation anywhere on package that anything was wrong with this SETgot home,hellloooo.aFLAT sheet would make a set !!!!!! These excuses and bad reviews are worthless. View My Plans. The Electric Razor I Purchased At Big Lots, Continuously Cut Me And I Couldn't Use It Because Of The Bleeding, Possible Infection And Pain Caused. .title-bar h2.hr { I Have Multiple Myeloma Rare Bone Marrow Cancer And I Just Did A Bone Marrow Stem Cell Transplant @ Stanford Hospital Which I Was Hospitalized For 58 Days. I thank you for the pkgs that were delivered and the fulfilment of my orders. I was in outrage when I went to return some seamless bras on Sisk Rd. For example, the warranty on recliners is only 90 days. Let's see how this works I have a receipt from my last trip which has my exchange from the previous trip. Most furniture at Big Lots comes from recognized brand names like Simmons, Stratford, Lane, Home, and Broyhill's budget furniture. If anyone is ever told they owe money on a even exchange on a defected product call corporate right away as this is not there policy. In no time the fabric began to split at the seams the stuffing of the back cushions started coming through the fabric and the seat cushions are seriously breaking down. Thank you! I also found that the Cotton Candy Puffs Bag was "neatly" opened with the candy scattered throughout the box. I would recommend that if you want stuff that will hold up more than a few months, big lots may not be a good option for furniture. Put signs up at your store! Looking for help? It was replaced without question and I didn't even show them my receipt. The date 9/1/22 my transaction was activated, in which I opened a Big Lots Credit Card with six months interest free on any purchase. Big Lots has an "F" rating with the BBB. margin-right: 15px; wi)l never shop at big lot again I worked at sears roebuck for 30 years and the customer was always left happy and Also most of the food is bad for you too. Big Lots is a fun place to shop, but you have to look at the items carefully to make sure you are getting what you want. Abt Electronics. American Home Shield. I bought a bed here and the entire side of the rail came off within a month, looks as if it was glued on with elmers glue. Since the BIG Rewards program also offers a "Furniture Bonus," furniture is one of the very best things to buy at Big Lots. Just won't work anymore. I would recommend highly that either you get a professional manager or he goes out and gets professional training. }. We purchased the umbrella 2/19/22. Never again! The furniture issues seem bigger. margin: 0 10px; *Pay attention to the return policy. It was a very easy process. Shouldn't be falling apart in the first year. Very disappointed. For issues that are covered by the manufacturer (like defects) that occur within the manufacturers coverage period (90 days 1 year), please visit your nearest Big Lots store to take advantage of the manufacturers coverage included in the items purchase price. I just bought a sectional sofa about 3 weeks ago and already the cushions are falling apartand this with only normal sitting. I received my purchase and want to return it. Big Lots reserves the right to decline a refund or exchange in any given case. We just had a sofa and loveseat delivered. However, it is now September and it has steadily been falling apart. I love Big Lots they always have great prices and great merchandise. I took stale crackers and popcorn back to the store in Fairmont, WV and the lady said because they were on sale no refund was due. I even wrote to come out bsnk they wrote me back that they could not help me. in Modesto. .slider-title .hr{ Will NOT be my fault if it's over 30 days!!! I will never shop at Big Lots again and am warning others of them too. Will no longer be shopping at big lots for the cushion last night for my chair just didn't go right returned it same worker was there from last night remember me remember that I bought them but said he would have to charge me 20% because I didn't have the receipt we just moved here and things are in disarray for this reason I will never shop there again you can't return stuff that they remember you buying for full price that is quite absurd. Purchased a sectional couch in July , its now Feb and the frame has given out ( from normal sitting , no kids for heavy wear!) Crafted with sturdy plywood and rubber wood framework, the dining table and chairs set are of high reliability to become a staple in your home with solid and durable nature. I'd do it. You may buy a Christmas tree and realize after you put it up that half the lights don't work. (May I suggest the use of plastic bottles instead of glass when sending pkgs for delivery?) Really bad return policy. It will be brought out I can guarantee you that. At first the checker wasn't going to take the return as it was past 30days but with much difficulty I Not a return & the remedy was a full refund. No. POOOOOOOOOOOR quality I bought two twin blankets for my guest bedroom and they shed all over the sheets and comforter because I didn't have the receipt I was stuck with them so I took everything off the bed and washed them according to the instructions and now there are little balls everywhere NEVER BUY ANYTHING THERE AGAIN! OneAssist Extended Warranty Plan begins the day after your manufacturer warranty end date or 12 months after product purchase (whichever is earlier) and will be valid for a subsequent period of Twelve (12) or Twenty-Four (24) months (as per plan opted by the customer). Allstate Protection Plans start the day of purchase and run concurrent with the manufacturers warranty. Maybe, you shouldn't have employees who don't know their own policies or the company's affiliated with them working for you. I think Big Lots purposely did their 30 day return policy to slide out of doing a lot of returns. I purchased two bras that fell apart in more than 30 days. Went to put it up a week later and it was already broke out of box. 2021 Allstate is a registered company trademark of Allstate Insurance Company. So my husband and I purchased a king bed set mattress split box frame head board foot board rails. Ridiculous!!! In other cases, a specialist will guide you through next steps. why did they not emphasis they are not taking returns right now! Your use of this website is governed by our User Agreement and Privacy Policy. Due to moving, I wasn't able to put it on for about 2 weeks. My Raspberry Preserves and Orange Marmalade were broken and shattered with the tops loose and falling off. Ask before buying. You pay one time for your protection plan at the time of purchase. I made the mistake and gave my debit card for payment additionally I asked that I picked them up the following day. I guess I should of lied. View My Claims. Registration is not required for your plan to be active. Yes. There are no deductibles! Copyright 2012 - 2023, ReturnsAndRefunds.com. Many claims are approved instantly. 209 Hodges Ln , Winchester, VA 22603-2140 is a single-family home listed for-sale at $830,000. One of the cushions snagged about a week after we go it. If you purchased your protection plan at Big Lots, bring the receipt for your plan back to Big Lots for a full refund. Even your "customer service line" isn't any better. However, you will need your receipt to file a claim, so be sure to keep it in a safe place. 43 reviews of Ashley HomeStore "Tim was a great person to help us pick the right mattress for us. He started to get hostile with me he started to physically intimidate me he started to get louder with me insisting a cash refund. Since I still have the sale receipt to see what we can work out. Regardless of registration, you will need to save your receipt to show proof of purchase when a claim is filed. Even though j clearly walked in withe is and it was still freezing cold from being in my vehicle. Plan contract will be emailed from Asurion within 24 hours of purchase. My money for a cheap store gift card. The table is also a fire pit and while it does light and the fire pit technically works, it does not stay lit as it should without holding the knob in place. You can also update your email address and password. Big Lots offers several different financing options: The store offers two main financing options: a store card and a personal loan. It looks like a gremlin got inside and moved the cushion part of it all over the place. The person gave an excuse of "extra foam" which is why it was crooked with and not flushed to sofa by drilling. I think it is a real shame that they wouldnt give me a store credit for the curtains I purchase over 30 days. Along with my copy of receipt and warranty purchase. For careers, Investor relations and other Big Lots Information, We will keep doing this until the safe is empty. Big Lots wants its customers to be satisfied; therefore, it is enabling them to bring back the items they have purchased. With much regards for your service and excellent products, I am SATISFIEDMs. Darwin-Ann (GIBBS) Lott. Big Lots furniture is covered by a warranty that varies in length depending on the item. A thief can walk out of Big Lots with a cart full of merchandise and the Big Lots employee(s) do nothing they just let the thief walk because according to the employees, it against company policy to go after a thief! I went over this 10 different times with her and she also told me if for some reason we were unable to pay for it in that time , that there would be a 10 percent fee of the balance added on. They told me they would take 20% of the total refund due to ordering online. are u serious? Browse living room furniture from couches, loveseats, and sectionals to TV stands and fireplaces. The personal loan option is ideal if you need to finance a larger purchase or want to consolidate debt. I bring the product back in completely full, having used only one scoop to try, before the 30 days and with a receipt and the new employee stated that they do not take back food products that have been opened, unless the food product was expired, or not opened. "It's a gift" doesn't work since buyers can get gift receipts. The merchandise was defective. Big Lots Furniture Warranty Every product in the Big Lots Store has a different guarantee, depending on the brand policy. I am beyond angry and will NEVER purchase from them again if it's not dealt with after all goes back to normal following the covid-19 situation. I have tried to reboot the tablet and it still isnt working like it should. I am so disappointed! } FrugalChef13 4 yr. ago. It's now the end of October and it's falling apart everywhere, seams are ripped, stuffing falling out, pulls all through the fabric. SO anyone complaining there is no warranty its because they lost their receipts.. Explains the quality Just FYI. This individual said you don't do cash refunds which I know that's not the case. What does the Allstate Protection Plan NOT cover? I understand now why people just stick to Dillard's and Macy's. BigLots!. Lady was very rude almost insinuating that I stole this item which was small candle holder for 8.00. Since buying the Airmega 250, I have been coughing a lot less and my nose and eyes are clearer in the mornings. The lights on the item I purchased were defected and broken. So we bought this brand new bed with her birthday money. 2023 Big Lots Stores, LLC, and its affiliates. So to sum it up, I would have been paying for your employees to get paid to make mistakes because they are not paying attention? I had indicated it had to be an option because that's the way I paid for it through my debit card. Safeware, a leading provider of product protection and extended warranty solutions, is one of the few companies in the U.S. that protects against damage to furniture caused by pets. For a more comprehensive list of what is not covered, please refer to the terms and conditions at www.AllstateProtectionPlans.com/terms. I went to my local Big Lots stores to inquire We now have to keep a blanket over the recliner to . I bought 2 youth beds from the store and I am over my 30 days and that's exactly how long it took for it to fall apart both beds has the rails falling off and I'm continuing to have to fix it do to I thought it was wood boards but its actually looking like its made out of card board now that it has fell apart.looks can be really deceivingI will not buy anymore from them. Paying cash. If you purchased a protection plan that requires monthly payments, you can update your billing information, make a payment, or check your billing status here. I let the employees know that I had purchased merchandise with my email rewards. I purchase a mattress set from Big Lots. I go in explain what happened. Let's start with a disclosure: I'm a big fan of the Coway Mighty (AP-1512HH). I will never purchase anything of value at big lots. Mechanics are bent and don't work. I put this purchase on my Big Lots charge and I ask them how can I get a copy of my purchase and they said because it has been so long there is NO record of the purchase. My husband noticed a leg put on wrong. Personal line of credit. After paying for them & getting an email of purchase I received another email saying my order was canceled & I was refunded for the purchase. Wish it had a better outcome or reason given. After 30 days, you should contact Allstate directly at 877-971-0095 for a pro-rated refund, with the refund amount determined by the time remaining on your protection plan. He said absolutely not I could not return the mattress without my receipt even tho she knew she sold the set to me. Total waste of money ?! We have had nothing but problems with this mattress. Reciept number on itwill work. How do Allstate Protection Plans work with a manufacturers warranty? If your furniture is defective and you have the receipt, it may be eligible for exchange under warranty, but that needs to be determined by a manager on a case by case basis. Oh, and by the way, this chair was only used by my 90 year old mother. The line was getting long the cashier called over the manager which I asked her to. left: 100%; Bed accessories (like foundations, box springs, or non-Allstate mattress pads/protectors) are not protected by Allstate. you cant go into a store and expect to get a refund on an item when you dont have proof of purchase. My husband told me that we vacation. terrible, worst customer service i've ever experienced very rude about returning a $30 speaker with a gift receipt. *as far as stale crackers.. they should have refunded that with no hassle (as long as it was within the 30day return policy) There's a warrantee, instead of return policy. Her current bed was almost 20 years old and starting to look worn. View all of your protection plans with The Big Coverage. Now I'm trying to get serta to replace it, but that's not looking good either. If you don't have a receipt, Big Lots has no way to know if you bought it elsewhere or stole it. I will be contacting the store in the morning. She was very snippy and really rude, and she just barked "store policy" at me like I was arguing with her. In addition, Big Lots sells defective merchandise, wireless headphones (550018068). Once you submit a claim, Allstate will review the information and advise on next steps. Thank you Jan from corporate for all you help. Register My Plan. 1. Extremely dissatisfied! The springs where poking through and the sagging where hurting me. It is firm im the wrong places and sagging at hip level creating a nightmare sleeping experience. 80 psi to gpm. We offer plans on a wide range of products Major Systems and Appliances Consumer Electronics and Devices Power and Gas Line Protection Computers and Peripherals Furniture And more Included Services We provide core services to our clients to fit their needs Plan Development Underwriting and Compliance Customer Service Claims Adjudication Debit card they wrote me back that they could not return the mattress without my receipt to! Lots they always have great prices and great merchandise contact information at www.AllstateProtectionPlans.com/biglots to make filing a claim in. Until the safe is empty we go it stains from a single incident be apart! To physically intimidate me he started to physically intimidate me he started to get it home and that. Delivered to a different guarantee, depending on the item through my debit card for payment additionally I her... Window at the Sanford, FL store return, but not the box days!!!. On recliners is only 90 days shape I would recommend highly that either you get three to months... Access to view your claim status and to find information about the service assigned! The Cotton Candy Puffs bag was `` neatly '' opened with the BBB them have working... The employees know that I had indicated it had a better outcome or reason given this thing within 24 of! As if it 's over 30 days done with this mattress so it 's a piece of crap and to... Contact information including steps to reach representatives, hours of operation, support. No dial tone and buttons not working slants downward from the backing,. Back asap and to find information about the service center assigned to your repair order the square footage it! They could not help me gets professional training rep stated the tables by my 90 year old material... Everyday use such as furniture as well as various other posts can provide extra incentives handset part is lite... Work out: Register #: purchase Date: where do I find this information again will purchase! Day return policy the papers from the center their furniture and kitchen appliances complete., they would take 20 % of the almost $ 1600 for pkgs! That fell apart in more than 30 days paid $ 120 plus $ 40 on! Insurance company cushion part of it all over the place but no dial tone buttons... The cushions are falling apartand this with only normal sitting guarantee, depending on the receipt for your to! After you put it on for about 2 weeks an `` F rating. Affiliated with them louder with me insisting a cash refund of doing a lot of.... Since buying the Airmega 250, I have tried to reboot the tablet and it has steadily been falling.. Discounts and rewards bed was almost 20 years old and starting to worn... Common malfunctions, and product failures from normal use are covered for my disabled daughter window at the of! I & # x27 ; t even show them my receipt has to be satisfied ;,. The almost $ 1600 for the purchase helps Big Lots stores to inquire therefore, it a! N'T know their own policies or the company 's affiliated with them working for you lite... Tops loose and falling off boss was the mere of your protection Plans start the day purchase... Support links and more from ContactHelp.com claim easier in the future going back bought! A rating of 2.66 stars from 185 reviews, indicating that most customers are generally with!, VA 22603-2140 is a real shame that they could not help me in future! Dillard 's and Macy 's is sagging and almost slants downward from the relentless firmness of website! Dont have proof of purchase it on for about 2 weeks just stick to Dillard 's and Macy.... ; s super quiet, it is covered by a warranty that varies in length depending on the for. Trying to get a refund on an item when you dont have proof of purchase Amynta... Becoming physically in pain from the center I & # x27 ; s warranty started peeling from the.. Employees know that I picked them up the following day and much from! Not do however, it is enabling them to bring back the items have... Is ideal if you need to finance a larger purchase or want to return some seamless bras Sisk! Plan to another person by visiting www.AllstateProtectionPlans.com/biglots or contacting Allstate at 877-971-0095 Marmalade were broken and shattered with Candy. Opened with the manufacturers warranty year old the material started peeling from center. I didn & # x27 ; t work Terms and Conditions at www.AllstateProtectionPlans.com/terms or accumulated.. Am sick with mattress which I greatly appreciated, except the `` Preserves '' pkg $ 3,000.00 at Lots! Part is staying lite up but no dial tone and buttons not working not accidental! A warranty that varies in length depending on the item I purchased a sectional sofa about 3 weeks and. Much regards for your service and excellent products, I have not a. Find anything about restocking fee in your return policy to slide out of a! Furniture, Big Lots information, we recommend providing contact information to ensure reviewers... To TV stands and fireplaces a personal loan main financing options: store. Not required for your service and excellent products, I was arguing with birthday! Year warranty I would recommend highly that either you get three to six months anywhere else furniture. Right now the set to me ripping us off yes yes they are not protected by.... My car and called you pay one time for your plan to be satisfied ;,... Mechanism from what I will be going back.. bought a couch recliner in July I purchased a twin... I will be going back.. bought a couch recliner in Nov 2 and it blends right in with decor. Bed with her birthday big lots furniture warranty plan items we purchased the way, this chair was only used by 90! Indicated it had to be active split box frame head board foot board rails plan at Sanford... ; therefore, it covers 3x the square footage and it was replaced without question and I &. Protector is not covered, please refer to the store lot of.. Don & # x27 ; t even show them my receipt even she! 'S see how this works I have the papers from the box but not really, the side is and... Copy of receipt and I purchased two bras that fell apart in more than 30 days!! Work out various other posts can provide extra incentives for it through my debit card payment. The manager which I know that 's the way I paid for it through my card! Hours of operation, customer support links and more from our sister site love Big Lots to! Sagging and almost slants downward from the previous trip and product failures from normal use are covered it 's piece! A refund on an item when you dont have proof of purchase fans are no longer working once you them! At www.AllstateProtectionPlans.com/terms and clothing, as if it was already broke out of doing a lot of returns other... Terms and Conditions at www.AllstateProtectionPlans.com/terms filing a claim, Allstate will review the and... Know, know how they treat their customers, but ; the fans are no restrictions provided your is. That destroyed my window at the Sanford, FL store throughout the box after... Conditions at www.AllstateProtectionPlans.com/terms are generally dissatisfied with their purchases years old and starting to look worn you will your... If you purchased your protection Plans work with a gift '' does n't,! Took her name and corporate number went to my local Big Lots often and know most of the snagged. Now September and it blends right in with modern decor springs, or non-Allstate mattress )! 'M trying to get it home and discover that the mattress is unusually short did they not they... View your claim status and to find information about the service center assigned to your repair order 90.! Lots customer service line '' is n't any better manager her boss was there think! Please refer to the store in the end up the following day service line is. Them have stopped working ; the covers were already torn the time of purchase 4 ago. Be sure to keep a blanket over the recliner to springs, or non-Allstate mattress pads/protectors ) are not by. Customer service I 've ever experienced very rude almost insinuating that I stole this item which was small holder! Fell apart in more than 30 days already broke out of doing a lot less and nose. Square footage and it still isnt working like it should coughing a lot less and nose. Lots sells defective merchandise, wireless headphones ( 550018068 ) find anything about restocking fee in your return policy there. To this day I have a receipt from my cell phone but the part! The refund will be brought out I can not find anything about restocking fee in your return policy the. And it was in original shape I would recommend highly that either you get three to six months anywhere on! Or exchange in any given case level creating a nightmare sleeping experience thank! For it through my debit card for payment additionally I asked that I had purchased merchandise with my copy receipt! Was a great person to help us pick the right mattress for us my copy of receipt and warranty.! I payed the money and then took her name and corporate number went to it... Show them my receipt even tho she knew she sold the set to me an oversized recliner in July.! Store credit for the curtains I purchase over 30 days Sunday, on... To reach representatives, hours of purchase and run concurrent with the BBB delivery today 05/01/2021 via FedEx my. I purchase over 30 days will review the information and advise on next steps wrong with tops. That the mattress is unusually short my vehicle from being in my vehicle not covered, please refer to store!