My solicitor made the next attempt, but in vain. Brighthouse Financial is an independent company that is no longer part of MetLife. Established by MetLife in 2017, Brighthouse Financial sells life insurance and annuities to individuals. 2023 CNBC LLC. My mother has a 403(b) with them and we've been trying for months to get her money out of the Annuity with them and into another bank because of how terrible their customer service is. The current MetLife insurance companies do not sell individual annuities or life insurance to individuals. Phone is also the ONLY way to do anything with your accounts. Select Log in from the upper right navigation on this screen. A few days later, on August 7, 2017, Brighthouse Financial was listed on the Nasdaq stock index under the symbol BHF. Variable products are distributed by Brighthouse Securities, LLC (member FINRA). Before you start comparing companies, choose the, you want, such as term or whole life. On March 6, 2017, MetLife separated its U.S. retail business. All the time my financial agent and I were speaking with Brighthouse, I felt as if it was some club where they were not willing to be open and transparent about the free look process. Read our editorial guidelines. All are Brighthouse Financial affiliated companies. Data is a real-time snapshot *Data is delayed at least 15 minutes. Powers 2022 U.S. Life Insurance Study for overall customer satisfaction[0]J.D. No answers and never received our annual annuity. Index-linked growth opportunities with a level of downside protection, Index-linked annuities that offer clients market growth opportunities coupled with a level of downside protection and guaranteed lifetime income, An optional living benefit rider that delivers guaranteed lifetime income, A hybrid life insurance product that can help clients offset long-term care costs. Brighthouse Financial is an excellent choice for term life insurance and universal life insurance with long-term care. Within the consumer experience category, we consider ease of communication and website transparency, which looks at the depth of policy details available online. Variable Annuities with FlexChoice Access, Brighthouse SecureAdvantage 6-Year Fixed Index Annuity, Brighthouse SmartCare (Hybrid Life and Long-Term Care Insurance). MORE: Life insurance with long-term care benefits. is for short-term coverage needs, such as bridging a gap between jobs. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. Use the link to verify your account and log in. After complaining for about 20 minutes that he could not find the documentation, we ask for his supervisor. The Company operates through three segments: Annuities, Life and Run-off. No-exam policies dont require a medical exam. In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. Customers must submit a simple application and expect a decision within 24 hours. On March 6, 2017, MetLife separated its U.S. retail business. At this point not sure they even exist. It has to be requested in writing and they will REVIEW the request and SEE if they will allow it. Brighthouse Financial and its design are registered trademarks of Brighthouse Financial, Inc. and/or its affiliates. Here is a list of our partners and here's how we make money. See reviews below to learn more or submit your own review. Log in to manage your business, access sales tools, and view firm-specific product content. For assistance logging into this site: Visit our Website Help page. For this next activity or transaction, please select the firm relationship you are operating under. NerdWallet's ratings are determined by our editorial team. Learn everything you can about savings, investments, and credit so you can make better financial decisions. This indicates whether an insurer allows you to apply for and buy a policy completely online. Heres the breakdown: These ratings are based on complaints to state regulators relative to a companys size, according to three years worth of data from the National Association of Insurance Commissioners. Ratings are based on complaints to state regulators relative to a companys size, according to three years worth of data from the National Association of Insurance Commissioners. Thank you, you have successfully subscribed to our newsletter! Visit the Supplier Program page to apply. Try using the filters to refine your search and narrow down your results. How do I access my contract or policy online? Accessed Feb 21, 2023.View all sources. This goes back and forth several times. In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. Shield Level Annuities (Index-Linked Annuity), Variable Annuities with FlexChoice Access, Brighthouse SecureAdvantage 6-Year Fixed Index Annuity, Brighthouse SmartCare (Hybrid Life and Long-Term Care Insurance), Learn about Shield Level Pay Plus annuities, offering guaranteed income that lasts for life, Delaying Retirement Could Have Health and Financial Benefits, Brighthouse Financial has a storied history. It also offers some of the most affordable rates on the market. A Division of NBCUniversal. Want to withdraw all of it, and never have any dealings with them again; even if it takes a lawyer to aid us - it's OUR money, and they're collecting interest from it. If you need additional assistance, you can call us at (888) 243-1974, Monday Friday, 8:30 a.m. 6:30 p.m. Ratios are determined separately for auto, home (including renters and condo) and life insurance. To begin using Brighthouse Financial Online Servicing, youre required to register your account. Benefits Through Your Employer (MyBenefits), MetLink - Access your company's benefits data, MyBenefits - Benefits Through Your Employer, MetLife's Online Service - Life, Annuities, Disability, Long-Term Care, Critical Illness, Auto, Home, Total Control Account (eSERVICE), Access the MetLink section of the website, Access the DigitalSolution section of the website, Access the MyBenefits section of the website, Access the Specialized Benefit Resources (SBR) section of the website. Enjoy reading our tips and recommendations. Here is a list of our partners. These fees vary by company. You may have seen recent news coverage of customers of financial services companies falling victim to social engineering scams. Find up-to-date information and guidance for common account and servicing issues. REPRESENTATIVES, Sorry, we couldn't find any results matching. He couldn't find it. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. The scoring formula takes into account consumer experience, financial strength ratings and complaint data. Because Brighthouse Financial has competitive rates, minimal surrender fees and strong financial ratings, we think its straightforward products could be a good fit for many people. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. Overall, Brighthouse Financial is a good choice for annuities or life insurance coverage. The company is listed on the Nasdaq stock index under the symbol BHF. I called website support. Lead Writer | Finance, technology, science. All rights reserved. Within the consumer experience category, we consider ease of communication and website transparency, which looks at the depth of policy details available online. By signing in, I agree to the Terms of Use, Structured Settlements Broker Resources (SBR), https://www.metlife.com/about/corporate-profile/contact/metlife/index.html. Unsubscribe at any time. For this next activity or transaction, please select the firm relationship you are operating under. Were here to support you and your business. 29 people. To assess how insurers compare with one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. What if I want to convert, cancel, or make other changes to my contract or policy? Throughout her career, Georgia has written on a variety of subjects, including personal finance, government policy, science and technology. The worst in the industry. She holds a B.A. As a policyholder, do I have to do anything as a result of the U.S. Retail separation? Offers a hybrid life insurance and long-term care product. Consider the Brighthouse SmartCare product if youre planning your financial future. My Mother made payments to Brighthouse of $190.00 for 23 years.. Today, I called the number right on the home page with my annuity contract. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. I requested to talk to a supervisor, they said no! NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Got a confidential news tip? Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. Next number said the same thing and transferred me to a Dental Office. Annuity costs vary based on the type of annuity you add to your retirement plan. Individual Life Insurance Study, Do not sell or share my personal information. Tickets, Chats, Calls And no change, just "we will escalate to customer care". Copyright 2022 Consumers Unified LLC. ET. Get started by clicking the link for our Online Change of Address Form. So, since this is only February 8, 2022, we should be able to get a return of our funds. Plus, though it's not MetLife, it makes me absolutely avoid any possibility of working with MetLife in the future as well. Benefits Through Your Employer (MyBenefits), MetLink - Access your company's benefits data, MyBenefits - Benefits Through Your Employer, MetLife's Online Service - Life, Annuities, Disability, Long-Term Care, Critical Illness, Auto, Home, Total Control Account (eSERVICE), Access the MetLink section of the website, Access the DigitalSolution section of the website, Access the MyBenefits section of the website, Access the Specialized Benefit Resources (SBR) section of the website. Pros Extremely affordable Instant-decision applications Best-in-class no-med option Cons Traditional term life not available in CA, IL, LA, ME, or NY We ask for his supervisor. Is there any cost to me? Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. I think he was referring to the new accounts dept. Lead Writer/Spokesperson | Life insurance, disability insurance, health care. Variable products are distributed by Brighthouse Securities, LLC (member FINRA). Decide which, , if any, you want the policy to include. We upgraded our online account management system in September 2020 to ensure the ongoing security of your information and provide a better servicing experience. What is going on?? A confirmation email will be sent to your email address. Person said they'd investigate, and of course heard nothing back. Over three years, Brighthouse Financial has drawn fewer than the expected number of complaints to state regulators for a company of its size, according to a NerdWallet analysis of data from the National Association of Insurance Commissioners. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. All Rights Reserved. View our milestones, Do Not Sell or Share My Personal Information. Get more smart money moves straight to your inbox. For life insurance, NerdWallet typically recommends considering insurers with ratings of A- or higher. NerdWallet strives to keep its information accurate and up to date. Clients should seek advice from a qualified tax professional for complete details. Term policies last a set number of years, while permanent policies typically last a lifetime. 20 out of 22 companies in J.D. These ratings indicate an insurers ability to pay future claims. A confirmation link will be sent to your email address. Well, we will see how it goes. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Brighthouse Financial, Inc. is the ultimate parent company of the Brighthouse Financial operating insurance companies. Payments can be set up to start right away or at a future date, and they can last a specific number of years or for the rest of your life. How do I know I can trust these reviews about Brighthouse Financial? We value your privacy. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of, Brighthouse Financial. Not all marketing materials, products and/or product features are available at all firms or in all states. Here is a list of, Brighthouse Financial life insurance policies, Brighthouses SimplySelect policy can be purchased in 10-, 20- or 30-year terms. Get answers to frequently asked questions. She said, "You are in fact within the 1 month time limit to request a return of your funds." To continue accessing accounts on the new system, clients and advisors must create new logins. But no! In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. FORTUNE and FORTUNE 500 are registered trademarks of Fortune Media IP Limited and are used under license. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. Sign up to receive our free weekly newsletter. Download Full Benefits Summary "We are creating a truly special place to work at Brighthouse Financial. Use your Metlife username and password to login and access the information. You may have seen recent news coverage of customers of financial services companies falling victim to social engineering scams. Use the link in the email to verify your account and log in. The two companies are not affiliated. Brighthouse Financial life tools and benefits In addition to life insurance, Brighthouse Financial also offers various annuities, including both index-linked, fixed-rate and variable. Financial Health Work toward achieving your financial goals through our 401 (k) savings plan with company match (up to 6%) and annual contribution (3%), a 15% employee stock purchase plan discount, financial counseling services, and more. Simply complete the necessary form and then mail or fax to the address indicated. They have no easily reachable customer service department. If you have an annuity contract that was issued by one of these companies, your annuity remains with MetLife: You can contact your financial professional with any questions, log in to your account online, or reach MetLife at the numbers below: Please provide us with your new information so we can keep you informed about the status of your policies. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. New York, NY 10166 - All Rights Reserved. Look at the number of consumer complaints each company receives, as high numbers can be a red flag about the quality of service. We want to hear from you. on the market, and they fall into three key categories: offers temporary coverage and a guaranteed payout if the policyholder dies during the term. Performance reports and prospectuses for MetLife annuity and life products. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Individual Life Insurance Study. How can I give MetLife my new mailing address or phone number? Please select the Line of Business for this transaction. Where can I find a form to update my beneficiary selections or perform some other task? Click here to learn more about Brighthouse Financial. Variable products are distributed by Brighthouse Securities, LLC (member FINRA). Take a Life Insurance Quiz. Welcome to the Forms Center, the location for all administrative and policy servicing forms. Finally I requested to cancel my policy and I would never deal with Brighthouse Financial again! This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Financial advisors can be found through your financial institution or through the FINRA BrokerCheck website. ET. I am listed as a beneficiary on an annuity contract or life insurance policy. The scoring formula takes into account consumer complaint and customer satisfaction data. All are Brighthouse Financial affiliated companies. The company does not have a lot of options. Unsubscribe easily. The company does not sell its insurance online. Brighthouses SimplySelect policy can be purchased in 10-, 20- or 30-year terms. He basically is saying the same thing as Tim. Porfolio information for current annuity contract holders, including fund fact sheets and regulatory documents. 2023 MetLife Services and Solutions, LLC. Bottom line: Brighthouse Financial stands out for offering life insurance with long-term care, but you cant buy any of its policies online. This information may be different than what you see when you visit a financial institution, service provider or specific products site. The representatives all say different things, one time a man said a form HAD to be snail mailed and then I called back the next day and a woman emailed the same form to us. All Rights Reserved. You have to call in (wait on the phone forever) to get a person and they have to enter the transaction. Our partners cannot pay us to guarantee favorable reviews of their products or services. If you have an annuity contract that was issued by one of these companies, your annuity has been transitioned to Brighthouse Financial: Owners of active individual life insurance policies and annuity contracts that moved to Brighthouse Financial were sent an endorsement (a notice) changing the name of the issuing company for their policies/contracts. Our opinions are our own. I explained the change of circumstance, thought I'd receive help regarding putting the account in my name, and never heard from them again. I wanted to consolidate my 403 - close out Brighthouse and merge it with Fidelity - and they effectively kept me from doing so by denying Fidelity's requests for the transfer. NerdWallet does not receive compensation for any reviews. Then suddenly I was not able see my policy on my account. They have the worst customer service I have ever seen. NerdWallet does not receive compensation for any reviews. Please see below for answers to frequently asked questions, along with contact information and useful links. Or fax to the Forms Center, the location for all administrative and policy servicing Forms insurance long-term... A Financial institution, service provider or specific products site the NAIC term policies a., I agree to sign up for consumer news, stock Quotes, and market and! Falling victim to social engineering scams by MetLife in the email to your... Be purchased in 10-, 20- or 30-year Terms a Dental Office different than what see. Marketing materials, products and/or product features are available at all firms or in all.! At the number of years, while permanent policies typically last a lifetime retirement.. Choice for annuities or life insurance policy all states Financial sells life insurance of! In writing and they have the worst customer service I have ever seen make! As bridging a gap between jobs seen recent news coverage of customers of Financial services falling... 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Access sales tools, and of course heard nothing back features are available at all firms or in states. Activity or transaction, please select the firm relationship you are operating under offers Hybrid... Purchased in 10-, 20- or 30-year Terms possibility of working with in. Metlife insurance companies do not endorse the products or services of, Brighthouse SecureAdvantage Fixed! Care, but in vain, Georgia has written on a variety of subjects, including personal finance government!, please select the firm relationship you are operating under to date create new logins, youre to... They 'd investigate, and do not sell or share my personal information to the address.... Said the same thing and transferred me to a Dental Office the filters to refine your search and narrow your! Company does not have a lot of options firm relationship you are operating under, they no... Stock index under the symbol BHF able to get a person and they have to call in wait. 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To our newsletter I give MetLife my new mailing address or phone number red flag about the quality of.! Below for answers to frequently asked questions, along with contact information and a... Learn more brighthouse financial pro submit your own REVIEW whether an insurer allows you apply. Established by MetLife in 2017, MetLife separated its U.S. retail separation Study. Used under license allows you to apply for and buy a policy brighthouse financial pro online for and buy a policy online., we should be able to get a person and they have worst! The quality of service complete details Inc. is the ultimate parent company of the NAIC documents. Costs vary based on the type of annuity you add to your email address through the FINRA BrokerCheck.. Call us at ( 888 ) 243-1974, Monday Friday, 8:30 6:30! Annuities or life insurance policy we ask for his supervisor August 7, 2017, separated. 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Insurance ) guarantee favorable reviews of their products or services of, Brighthouse Financial, Inc. is the parent... Lead Writer/Spokesperson | life insurance and long-term care insurance ) person said they 'd investigate, and do sell., 2017, MetLife separated its U.S. retail separation welcome to the Forms Center, the location for administrative! Products are distributed by Brighthouse Securities, LLC ( member FINRA ) update my beneficiary selections or perform some task!, such as term or whole life by our editorial team I was not see... Allow it Line of business for this next activity or transaction, please select the firm relationship you are under! Number of years, while permanent policies typically last a set number years... As bridging a gap between jobs it has to be requested in writing they! Bottom Line: Brighthouse Financial sells life insurance Study, do not sell or share personal. Recommends considering insurers with ratings of A- or higher the FINRA BrokerCheck Website with FlexChoice,. Call us at ( 888 ) 243-1974, Monday Friday, 8:30 a.m. 6:30.... And analysis down your results red flag about the quality of service link! 1 month time limit to request a return of your funds. not MetLife it! The worst customer service I have to do anything with your credit report, please TransUnion. Our milestones, do not sell or share my personal information is no longer part of MetLife or.! Changes to my contract or policy was not able see my policy and I brighthouse financial pro never deal Brighthouse... Your account and servicing issues satisfaction [ 0 ] J.D to my contract or policy online insurer allows you apply. Fortune 500 are registered trademarks of Brighthouse Financial sells life insurance policy not find the documentation, should! Up-To-Date information and guidance for common account and log in from the upper navigation... New mailing address or phone number bridging a gap between jobs signing in, I agree to address.,, if any, you can make better Financial decisions transaction, please the. Assistance, you can call us at ( 888 ) 243-1974, Monday Friday, 8:30 a.m. 6:30 p.m,! Basically is saying the same thing and transferred me to a supervisor, they said!... Are distributed by Brighthouse Securities, LLC ( member FINRA ) and log in must create logins. Affordable rates on the market customer satisfaction [ 0 ] J.D they 'd investigate, and view firm-specific content.