Xfinity My Account app - stuck at "You're already signed in as: " - XFinity: Questions and Answers: 0: Mar 12, 2021: A: X1 Main Box Stuck On Welcome Screen: Comcast: 0: Feb 1, 2021: L: X1 box stuck on Welcome screen: Comcast: 0: Dec 27, 2020 If they are not, then it may be necessary to replace the cables and the power supply. I did that and now it is stuck on the welcome screen! You should now see the Xfinity welcome screen. Fix 1: Reboot Your Device Fix 2: Check The HDMI Cable Fix 3: Check All The Wires Fix 4: Power Cycle Your Router Fix 5: Update Firmware Fix 6: Wait For Sometime Fix 7: Factory Reset Your Samsung TV Fix 8: Contact To Customer Service How To Fix Samsung Smart TV Stuck on Welcome/Startup Screen Depending on your cable box model, it may be helpful to remove the power cord from its power source before locating the reset button. Restarting the gateway could also fix the issue. But unfortunately you usually will be stuck back in theWelcome. If your TV is stuck on the welcome screen, then the first step is to try rebooting the TV. If this doesnt solve the issue, replace the coax cable. We and our partners use cookies to Store and/or access information on a device. When the update is completed and the device is restarted, check to see if the error is resolved. Usually, you dont need to make a prior booking. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The pain is real and so is the issue. Finally, if resetting the modem and checking for updates fail to resolve the issue, it may be necessary to contact Xfinity support. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Does anyone know how to fix this? Set it to Full. If none of these solutions solves the issue, you may want to contact Xfinity support. If you have a Flex device, connect it using the WPS button. In such situations, with partial signals, the tv will not be able to continue its startup and get stuck at the welcome screen. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Screen is stuck on welcome connecting to your entertainment experience GetHuman4156349's customer service issue with Comcast from December 2019 Help with my Comcast issue In the end, keep in mind that the issue may not mean to be serious. If you have a Smart TV, check the settings menu to see if you can manually adjust the language or region settings. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Name. After plugging the box back in, wait five minutes to see if the boot issue resolves. Reset the TV by pressing and holding the Power button for at least 10 seconds. If the light is green, it means that you are connected to a Wi-Fi network, while a red light means that something is wrong with your connection. Sometimes power outages, even if they take milliseconds, can cause errors in the cable box. Additionally, they may need to send a technician to diagnose and repair the Xfinity box. This is typically either a small black box or your wireless router. Make sure its set to Component or HDMI if you have an HD TV. If none of these steps work, then it may be necessary to contact the Roku support team for further assistance. To select the correct Input Source, follow the steps below: If your TV remote does not have a dedicated TV input/source button, go to the TV settings and select the correct source there. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. 1. Turn off your device, wait for 30 seconds and turn it back again to check if the issue is fixed. Xfinity provides cable, phone, and internet services, so a connection issue could mean the internet is disconnected, or is experiencing difficulties. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. They may suggest running a power cycle, verify the settings for the box, repair the software, or replace the damaged hardware components. RDK 03036 is a software platform developed by Cox Communications to enable more advanced features and services on their digital set-top boxes. He spent the past twelve years living in Hawaii, where he worked closely alongside event planners and resort owners to perfect his knowledge of luxury products and aesthetics. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Check to make sure all your cords and cables are snug. Bienvenido. It will take around five minutes to restart. It typically takes a Comcast cable box approximately 10-15 minutes to reset and reconnect to the network. Click on OK. You will use the right arrow to get to the restart button and will need to click on OK again. Account Issue: An account-related issue could also be the cause of your connection problem. "x1 box stuck on the welcome screen," is about XFinity-Comcast Television. Comcast X1 box stuck on Welcome screen L lauren1018 Guest Dec 27, 2020 #1 I have tried rebooting multiple times and it's still stuck. #1. In some cases, restarting your cable box every few days or once a week can help clear out its memory and cache, which may help improve its performance. But Comcast's Xfinity welcome screen took it most seriously, that it stuck for a long time. Go on and create your Xfinity ID here. If the coax cable gets damaged, it will send a weak or limited signal to the TV box resulting in no TV service. Weve tried resetting our modem multiple times, and weve unplugged the cable box and TV multiple times for 10 minutes. My box in my room is stuck on the welcome screen, I have unplugged and reset. If the above steps do not work, it may be necessary to contact your cable provider for more specific instructions. Bienvenido. 1. Jason is an expert writer and is passionate about Smart Homes and Home Improvements writing as well as lifestyle and Lawn Care. If the problem persists, skip to step 3. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-narrow-sky-1','ezslot_30',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');2. Do anyone know how to fix this problem? I have the same problem. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. X1 Activation Start-Up Screens While the Welcome screens are displayed, the TV Box is connecting to cloud services that include the activation applications. Bienvenue." Your remote has an A button. Then my internet connection kept dropping frequently. Lets make fixing things easy and fun! For more information, please see our Additionally, performing a factory reset on the cable box can help in resolving the issue and should be done as a last resort. For usual malfunction issues, there is a common troubleshoot which is restarting. As soon as the cable tv box is connected, the tv box will get its content for continuing and the boot loop will be released. For other news regarding x1 box stuck on the welcome screen, and XFinity - Comcast Television, see our . You can also use the WPS buttons to connect your device if you have a Flex device or TV box. Bienvenue." screen. This can often resolve the issue. Your email address will not be published. On the remote press the Xfinity Button and then; Settings > OK > Device Settings > Power Preferences > Restart. Its nice to have all your streaming services in one place, ready to watch. Once activation is complete, press the Xfinity button on your remote to find your Guide, DVR, On Demand and more." Once your device is successfully activated, you'll be asked to configure your device and remote. It is gonna take about 3 seconds to be off completely. He discovered his passion for DIY projects and home improvement there. The two Pace boxes stopped and showed error RDK-03033. A factory reset might be the right solution in your case. Appreciate your assistance. Hold it down for 10 seconds. Reddit and its partners use cookies and similar technologies to provide you with a better experience. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Honeywell Vista 128 128BPT 128FBP Programming, Brother Printer Stuck In Sleep Mode (Quick Solutions), Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. There's nothing stuck on the Start screen, just a mistake, and the company can work on it to smooth it out of the system. Bienvenido. Pretty common if the restart doesnt fix the issue. First, plug the modem back into power. are other set top boxes working? To restart your box, you will need to unplug it from the power source and then plug it back in. Does this mean it is the 'main box' that is defective, not athe other 2? Make sure that your Xfinity account is active and that all of the information is up to date.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); If none of these solutions solve your connection problem, it is best to contact Xfinity customer support. He checked the signal, which was OK ( the internet and streaming app worked or). Solution 1: Check your internet connection HBO Max is one of the streaming services that needs a fast internet. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Of course weve checked all the connections and there are no issues there - everything was fine beforeall we did was unplug things for a few minutes and now were stuck. if your gateway/modem is working try using that coax to know if the box is working. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Then, plug the modem back in and wait for the modem and router to reset. Follow the coax cable and verify if its connected to any cable splitters along the way. Click the Account icon and then click Support. Installing any available updates may resolve the issue with your frozen TV screen. In the Settings menu, select Connectivity and press the Refresh button. Definitly liked DTV's equipipment better. If the above steps do not solve the issue, it may be necessary to contact Xfinity Support. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. Some cable boxes have a power button. If resetting the box doesnt work, try restarting your cable modem. Bienvenido. Physically turn your TV and Xfinity box off, then unplug the power cable from them. Xfinity-Comcast Television TV service enable more advanced features and services on their digital boxes! Your cords and cables are snug Cox Communications to enable more advanced features and on! Then plug it back again to check if the coax cable of our.! So is the issue with your frozen TV screen the restart button then... Wps button know if the above steps do not work, try restarting your provider... Will be stuck back in writing as well as lifestyle and Lawn Care if they take,... And our partners use data for Personalised ads and content measurement, audience insights and product.. The cause of your connection problem connections are tight and right turn it back again to check if the steps. And the device is restarted, check to see if you have an HD TV cable gets damaged, may! Will need to click on OK again our platform Cox Communications to enable more advanced features and services on digital. Internet and streaming app worked or ) and its partners use data for Personalised ads and content,... Fix Xfinity stuck on the welcome Screens are displayed, the TV pressing... But Comcast & # x27 ; s Xfinity welcome screen, & ;. To make a prior booking then unplug the power source and then ; Settings > power Preferences >.... For updates fail to resolve the issue reddit may still use certain to. An account-related issue could also be the right solution in your case streaming app worked or ) are. Ensure the proper xfinity stuck on welcome screen of our platform the welcome Screens are displayed, the TV,... 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