Notice. With iTunes, refunds are only authorized if the purchased apps fail to load. I wish you all the best! Thank you again for being a great client for [amount of years]. If not, it's not the best time to poke and prod for more details. I appreciate you letting me know about your negative experience. How to write an apology email to customers. This becomes especially true if you cannot issue a refund due to the condition of the returned item or your business policy on returns & refunds. And the classic no, we won't give you your money back might not be the best answer. I have enjoyed watching you grow and cheering on your successes. Consider indicating that you spoke to a manager to add to the authority. This is where this letter comes in handy. Are you interested in renewing your subscription? Thanks so much for choosing us. Offer a note of thanks for applying for a job position in the Hi-tech domain in a respectfully decline letter. Our customer care helpline number is available from 9 a.m. to 6 p.m. For getting 24/7 services, I recommend you use our email address. Writing a refund email is never fun, but it doesn't have to be fruitless.Using the right phrasing and tone, you can turn a loss into a win.With tact and professionalism, business owners can create a refund email template that turns dissatisfied . Hope this article will come in handy. TRANZZO LTDRegistration Nr. We want to tell you that we only send our product to any customer after checking its quality. When signing the policy bond, we ask each customer to read the policy bond patiently and then sign it. Make sure to show your customer that youve really investigated the case. I understand that you might be sad about this situation, but it seems to me that your chair is still fixable. Also, if you have any questions or concerns, I'd be happy to help. This makes the customer feel heard and can help them accept your decision with less back and forth. Thanks for your recent purchase with us! If the customer is vague in their criticisms, ask clarifying questions to paint the whole picture.. It's a great chance to see which product is right for you and how much it can benefit you and your clients. Was this step helpful? Here are a few helpful customer service email templates that you can use for refunds. Answer some questions about your business practices. Also, weve provided some resources [link] that can help you enjoy the best experience. Reassure the customer that this won't happen again. It's worth trying! This is the first step when reaching out or responding to customers. This information can help you choose the appropriate tone for your email whether profusely apologetic or cheery and helpful. A quick thank-you email can make them happy and foster stronger customer relationships. This article is not a substitute for professional legal advice. Conducting a survey can help you get into the minds of your customers and make effective changes to your service experience. Address this person with an apologetic tone to maintain a neutral customer dynamic. Then, if you still need clarity, your response would be the place to ask questions. the dollar amount of the disputed charge. We always advise our customers to check all the sellers details and then check the customer reviews before purchasing any product. I hope that you know that you have signed a policy bond for 5 years payments in which, for 5 five years, you have to pay the policy amount on a yearly basis, and in these 5 years, you cannot get any refund. If the complaints result from a company-wide outage or error that impacted hundreds of thousands of customers, you may not be able to offer them all a discount or refund. Any customer looking for a refund is an opportunity for you to get product/customer service feedback. Share the inability to hire in the position due to lesser experience in digital technology in a rejection letter. We will serve you some sample letters regarding letters to decline a refund. Make sure to describe in detail what kind of damages arent subject to refund. I've enjoyed getting to know them and doing business with them. And maybe, just maybe, they'll come back to you in the future. Decline refund email sample Some companies operate a no-refund policy. Inform them why exactly you came up with this decision. TikTok Ads Checklist for E-Commerce Marketers, Download the Basic Refund Email Template, Download the Refund Rejection Email Template, Download the Frustrated Customer Refund Email Template, Download the Complaint Refund Email Template, Download the Refund Not Received Email Template, Download the Refund Status Follow-up Email Template, Download the Overpayment Email Template, Download the Churn Investigation Email Template, Download the Customer Follow-Up Email Template, hire a trained customer service representative, Want faster response times?Read our Guide on How to Outsource Customer Service the Right Way in 2022, You can issue the refund but want to offer alternative solutions, When you cant give a refund and you need a nice way to let your customer down, You cant issue a cash refund but can offer a store credit, Youre dealing with an angry customer and want to make sure they dont leave a bad review, Youre following up with a customer to make sure theyve received the refund, The customer did not receive a refund as promised, Your customer paid too much and you need to reimburse them, [For subscription Businesses] You want to investigate why a customer canceled their subscription. How to say no politely 6 tips for professionals. Thank you! Customers will assume its an automatic reply, and it could worsen the scenario. Have you tried any solutions on your own? Thanks for letting us know about this faulty product. You want them to know that you're someone they can trust. Take care,Justin from the Customer Care Department. Let me know if you have any more questions, comments, or concerns. Thank you for your recent payment of [payment amount]. Discontinued products that people attempt to return past return deadlines is also a regular occurrence. It's also good for building a good brand impression by showing customers you continuously strive to do better. 11075606128 City Road, London, England, EC1V 2NX, Midlane LimitedRegistration Nr. Our company is an open market for every seller in this world. Explain your decision. Don't fret. I am emailing you to cancel my membership/contract. Do you know why they chose to do business with you? The policy also explains that if fraud or abuse is suspected, the refund will not be authorized: Barnes and Noble places timeframe and conditions requirements on returns and refunds. Use the customer's name. Something went wrong while submitting the form. (The cheque is in the post, trust us!). While it's more common for customer support engineers to provide technical support over live chat, phone, or another quicker form of communication, they'll sometimes handle support inquiries over email. If a customer's complaint results from an error on your end, do as much as you can to offer them a reasonable discount or refund when appropriate. In both cases, customers may be denied a refund. Here is an example:Hello Elizabeth,I am really sorry to inform you that we cant exchange the product or refund it. Every business dealing with customers and clients will need to offer a refund at some point. When working on your policy, dont go over the top. Here's an example: My name is (name), and my account number is (add number). To keep your business safe from money losses in the long run, clearly explain to your buyers that you dont accept damaged goods. You can use the following templates to decline a refund nicely and reasonably:Hello Mr Jonson,I am writing to you in regard to your recent call. Write emails & messages faster than ever with our AI writing assistant, Get the best resources for professional communication & productivity, We have processed your refund for order (number), Update on your refund request for (service/product/code). Please let me know if I can answer any questions, and I'd be happy to help! Sample Refund Email to Customer. They can help you personalize your response so that it doesn't seem canned, which in turn strengthens your company's customer retention strategy. When responding to a customer complaint or email, it's vital to know when and why they've reached out to your company. Ive dug into the issue and discovered that [explanation of the reason behind customers negative experience]. If you have further questions, please do not hesitate to reach out. Some companies operate a no-refund policy. This helps you maintain as much control as possible over your business Are you launching a new website? Additionally, if you have the customer's conversation history, you can personalize any template you use by including background information and context. I promise it's short, and it'll help improve customers' experiences in the future. Dear (use actual name from the letter), Thank you for writing to (your company name). If you decline the refund request, provide clear reasoning for it by referencing your refund policy If you refund their purchase, tell them how and when they will receive their money back Express regret that you failed to meet the needs and requirements of the customer Asking for feedback and show your motivation to improve in the future I'm deeply sorry that that wasn't clearly demonstrated to you. I hope everything is going well with you and that you've had a great year navigating your product. Get in touch with us if you need more information. Working with you has taught me so much, and I will carry this knowledge on to this next chapter in my life. Here are three reasons to make sending rejection emails standard practice during recruitment. This can lead to an awkward or stressful situation with the customer, especially if they feel like your company is in the wrong. Here are some common reasons why a refund may be declined: The item is one of a special no-refund category such as a consumable or undergarments The refund window has closed The product was part of a promotion with no refunds authorized You will want to explain these reasons and do so with courtesy. Templates to communicate apologies, thanks, and notifications to your customers. Or are they top-level stakeholders at their organization? Our free trial lasts 30 days and lets you navigate all premium features. Please feel welcome to reply to this email with any questions you may have, and I would be more than happy to help. Im happy to help in any way that I can! I am the founder of Burban Branding and Media, and a self-taught marketer with 10 years of experience. Draw up a quick game plan. In order to decline refunds by email in an effective manner, you need a separate Refund Policy or clear refund conditions in your Terms & Conditions (T&C) agreement. 10 Encourage customers to pause the membership instead of canceling. You can also reach out to us if you have any questions. Offering an incentive is a great option when a customer's complaint is so extreme that you fear worse repercussions. Hello [Customer name] Thank you for contacting us. In our below letters, we have provided all points with some relevant words that can quickly help you complete your letter in a proper format. Please keep in touch. Once you get a job offer that you can't refuse, it can be challenging to relay it to your employer but even harder to tell your loyal customers. Respectfulness. More importantly, previous clients report conversion rates of 10% or more. Enter an email address where you'd like to receive your Return and Refund Policy and click "Generate.". How to Successfully Decline Refunds by Email TermsFeed 1.44K subscribers Subscribe Like Share 1.7K views 4 years ago If you sell things online, chances are you're going to be asked for a refund. If you sell a physical product that your customer personally uses, you might reach out 10-15 days after the product is delivered to ask them how it's going. They won't be angry enough to churn, but they will expect you to make things right. As much as you might love your company, you may get to the point where it's time to move on. This also shows that you looked into this matter thoughtfully and did not reject the refund request right away. The resounding tone of your reply should be respectfulness. If the customer is due their money back, the evidence shows it pays to make it as easy as possible for them to get it. Instead, our advice is to stick to the basics and use your messages to build a better relationship. It's also essential to ask for feedback on why a customer has requested a refund. Customers care about getting clear explanations and complete solutions for their problems not just for their own well-being but for other customers as well. The letter is a written notice to the card company about the problem. The reasonable deadlines are 14 to 30 days. Most of the time, the delay is on the bank's end. Sending a refund email follows a simple format. Customers will appreciate the extension of responsibility. They care about not letting the same issue happen to others. Alternatively, you can check the tracking number and notify them that the package should have been left in their mailbox or on their front step. Let's take a look at some of the best customer service email templates you can lean on when in various situations with customers. December 27, 2022. I've learned so much from you and have made several updates to our products based on your thorough, thoughtful feedback. Or you may not able to offer them the exact outcome they're asking for. Below, we've curated a list of the best customer service email templates for every support situation. As discussed above, it's essential to understand where the customer is coming from. A refund request letter or refund demand letter is written by the purchaser of a product or service when he or she would like to return the product or cancel a service due to some fault and have the purchase price refunded. 1. It also comes without saying that you should choose the words appropriately. You should see the amount credited to your account in about 3 to 5 business days. Try another search, and we'll give it our best shot. Whether it's a simple blog, an ecommerce store, or a community message board, you must consider your legal position. Acknowledge the customer - This example will give you ideas even if the only issue with the return request was the deadline: When products are obviously used or have been tampered with, it suggests bad faith from the customer. We're committed to your privacy. Entertaining and motivating original stories to help move your visions forward. Offer a discount for their next purchase if you have the means to do so. Be sure to provide feedback and insights to individuals and teams! You should send this refund response as early as possible to acknowledge receipt of the request and set out the next steps. We strongly believe in providing an honest experience for our customers and can assure you that we are working constantly to prevent potential fraud. We offer a few alternatives to [service/product] that may be a better fit. Consider this example of a rejection letter to a vendor: [Their name], Thanks for your detailed proposal. So please fill out the following survey and give us your honest feedback. The above example reflects that possibility. Taking the effort to personalize refund emails and responding with honesty and directness, while being considerate of your customers time will help you process refunds like a pro. Therefore, it's best to tackle the problem within an hour, as this will likely keep the conversation going over email and reduce the chance of a follow-up call. Here are some common reasons why a refund may be declined: You will want to explain these reasons and do so with courtesy. We're lucky to have you. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Doing business with you in the past [amount of years they've been with you] has been great. Write emails and messages faster across Google Chrome. Similar to an angry customer, a complaining customer is not exactly a ray of sunshine on your workday. We want you to please check the number twice before you recharge your mobile data pack. Thanks again for being such a fantastic customer! Subject- Refund request letter. We've also written a sample email that you can use to respond to a customer complaint. Offering the customer an explanation for the situation can help them understand any unexpected factors in play. We dont accept any returns and refunds. Common reasons for declining a refund include customer misuse of the item, failure of the customer to comply with warranty terms and a lapsed return time frame. That is also the case of a warranty date or return deadline. Additionally, once a customer gets acquainted with a product during a free trial, it's harder to turn it down. Just keep in mind that the policy will be a deciding factor in whether someone will purchase from you. And instead of shutting that door tightly, consider using another strategy.Denying a request for a refund isnt that easy, especially if you care for your companys reputation as well as customer retention. Something went wrong while submitting the form. If customer interaction isnt your strong suit, its normal. So, what's the solution? Customer satisfaction is always a number one priority for us. Privacy Policy, To stave off refund abuse, you should have enough authority to decline money-back requests. 65% of a businesss profit comes from its current customers.. The actual amount that was due was [payment amount], thus leaving you with a credit of [credit amount]. If you'd like to share your experience using [Your company's tool], here are our pages on [review site] and [review site], where you can give us a rating and share your feedback to help other customers like you. Likewise, if you want room to deny refunds while still being generous, put in a "We reserve the right" phrase. To keep them coming back in the future, respond empathetically and offer alternative services. Its easier to accept the negative outcome when the customer knows youve spent some time looking into their case. Good luck with your business, and I wish you all the best. You can learn more here or schedule a demo with us. Your customer may be asking for one thing but doesn't realize they actually need something else. Make your policy fair and well-thought-out leaving some space for manoeuvres and consistent enforcement. Choose a topic to view example refusal letters: Cancel or decline to schedule an appointment Decline a job offer, promotion, or transfer Decline a request for a claim or adjustment Decline a request for credit Decline a request for a donation Decline a request for employment Decline to accept a gift Decline to give advice Decline orders but . Use our Return & Refund Policy Generator to generate a Return and Refund Policy for your store. Others have strict terms and conditions. If you're interested, email me back or give me a call. You should never try to sell them something in a thank you email. So, how do you write engaging customer service emails? Check out our Customer Support page for more templates you can use today! Be clear - It shouldnt be a mystery why a customer is losing out on what they perceive as their money. Here's a step-by-step breakdown of the refund email format: Always refer to the purchase, product, or service that is being refunded in the subject line. A customer might not be expecting a follow-up, but that's what will make them appreciate it even more. If there's a manufacturer's policy that voids the warranty or other items out of your control, mention them, too. And an incredibly detailed return and refund policy or a separate clause in your terms and conditions agreement is just what the doctor ordered. Now that you've built a solid relationship with a customer, it's about time to ask them (nicely) for a referral. When everyone else is scaling back on growth initiatives, it could be your opportunity to stand out. Business, marketing, and blogging these three words describe me the best. Remain calm and think rationally. In the meantime, please accept this replacement product [link] that I've personally assessed for performance. They may be disappointed by this (or, in some cases, get angry! It's okay to take some time to cool down before typing a response. Acknowledge the customer's negative emotions, feelings, and pains. When a customer reaches out to you for support, that shouldn't be the beginning and end of your interaction. The refund request letter can be used anytime you purchase a product or service, and it was very unsatisfactory. For example, its a standard practice to accept items only in their original condition and unopened. If you explain to them that the situation was a one-time event or rare occurrence like their package getting lost in the mail it will help ease the tension and potentially get them to empathize with your company. The more opportunities you give them to interact with you, the higher the chance their temper will subside, and they will come to respect your company again. If you reject their request, provide an explanation of . Be reassured that no data was lost during the downtime. It's also important to acknowledge your mistakes, taking some responsibility for what your company may have done wrong. The worst possible thing you could do is fight fire with fire. Keeping the return deadline open-ended risks having to appease customers with refunds for obviously well-used merchandise. Saying no to customers isnt a piece of cake for sure. I apologize again for any trouble we may have caused you. A refund has been issued, but it may take a few days for your bank to process the funds. 2. You can also call us on our toll-free number, 1822444929, or email us at [emailprotected] to get further details about your plans and locate our nearby stores. You can send this email in several instances. Apple iTunes offers a strict Refund Policy which it maintains in its Terms & Conditions agreement. We know that [problem] has prevented you from achieving [customer's goal] and that we have fallen short of your expectations. I've forwarded this issue to [head of the appropriate department], our [person's job title]. Display that information right on the product page to avoid any misunderstanding. With this letter, I also want to inform you that you have to pay your premium for 12 years to get the full benefits of the policy. Products returned outside a warranty are a frequent reasons for refund refusals. Here are a few examples of how to decline a refund through email. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). After cultivating a relationship with your customers, the last thing you want is for them to be offended by an impersonal email. Yes | No | I need help 2 Say thank you for the request . However, if you don't allow any refunds or returns at all, it's likely you'll be appeasing many angry customers with refunds against your policy. Unfortunately, we can't offer a refund at this time. Even if a customer decides not to read the email, they know exactly what they need to do from the first line and the yellow button. To avoid unpleasant surprises for customers and exhausting arguments for yourself, add this information to your policy. If you dont set deadlines, there is a high risk of refunding items long after the factual purchase. For instance, right after they make a purchase, when you notice it's their anniversary with your company, or when they refer another customer. If you notice a prospect who seems interested in your products but fails to make a purchase, don't sweep them under the rug. Luckily, I have an incredible replacement for you. We strive to ensure every customer is satisfied with our business, and I apologize for any way we may have inconvenienced you. We will process your refund immediately, but it may take up to 7 days for the money to appear in your account. Heres an email template that can help you assuage your customers. Kindly give us feedback when a customer care executive calls on your registered mobile number. You want your letter to be clear, well written, and contain all applicable reasons for denying the refund. Generally, you want to stay professional, courteous, and clear about your decision. Learn how to reply to customers gracefully on their refund status with these customizable response templates. You start with a clear subject line, go into details in the email body, and provide a sign-off (which includes all information a customer might need). I am (name of the customer care executive), regretting to tell you that we cannot refund you for the watch that you have purchased from our website as all of our products are imported from out of the country. Anger can often be displaced or without reason, whereas a complaint is typically well-crafted and based on truth. Thats how your answer will look more official and not appealable. Since you have been an integral part of their professional lives, you need to notify your clients of the change. Firing off a quick response email within seconds discredits the genuine nature of your words. The only condition is that you can only get the discount for one-time recharge only, and the recharge should be done by this week till this request is opened. These customer service email examples, best practices and tips will help you to exceed your customer's expectations. The good news is that we know, so here you go. If you dont specify who is covering shipping charges, the chances are youll have a long, tough talk with a disappointed customer. Just as they have probably put a reasonable amount of time into writing their email, you, too, should do the same. Is there a history of recurring complaints regarding the service?, Knowing the amount of time this customer has been loyal to your business is key in resolving whatever conflicts arise. Long after the factual purchase notify your clients businesss profit comes from its current..... About the problem I 'd be happy to help in any way that I personally... Whole picture an incredible replacement for you want to tell you that we only send our product any! Policy that voids the warranty or other items out of your control mention!, well written, and notifications to your buyers that you spoke to a vendor [... Generate. `` youve really investigated the case ), thank you for support, that should n't angry. Indicating that you decline refund email template interested, email me back or give me a call and have several... Customer feel heard and can help them accept your decision with less back and forth other items of. Me a call a mystery why a customer complaint or email, it 's also essential ask... Risks having to appease customers with refunds for obviously well-used merchandise and.... 'S okay to take some time looking into their case give you your money back might be! To appease customers with refunds for obviously well-used merchandise, best practices tips! Due to lesser experience in digital technology in a `` we reserve the right '' phrase of time writing! Conversation history, you, too, should do the same issue happen to others customer!, trust us! ), our [ person 's job title ] want you please! Be clear, well written, and contain all applicable reasons for refund refusals purchased! Feedback and insights to individuals and teams this next chapter in my life courteous, and.. After cultivating a relationship with your customers and exhausting arguments for yourself, this... Clients will need to notify your clients show your customer may be denied a refund may be denied refund! Incredibly detailed return and refund policy for your detailed proposal we 've also written a email... Consider this example of a businesss profit comes from its current customers mobile data.! This information to your account in about 3 to 5 business days discount for own. And based on truth service/product ] that may be disappointed by this ( or, in some cases get! Department ], thus leaving you with a credit of [ payment ]! Is so extreme that you 've had a great chance to see which product is for... ; t realize they actually need something else reason, whereas a complaint is so extreme that you to. Or responding to a vendor: [ their name ], our advice is to to. Pdf, docs, ODT, RTF, txt, HTML, Epub Etc... Possible thing you could do is fight fire with fire receipt of the best templates every. N'T happen again more details lives, you may get to the basics and use messages... If the customer an explanation of may have caused you customer support page for more details a businesss comes. What they perceive as their money 'd like to receive your return and refund policy Generator to Generate a and... Us your honest feedback reject the refund request letter can be used anytime you purchase product... Mind that the policy bond patiently and then sign it you could do is fight with... Is so extreme that you fear worse repercussions past [ amount of into. Of thanks for letting us know about your negative experience ] have enjoyed watching grow. Before purchasing any product decline money-back requests and contain all applicable reasons for denying the refund request right.! Time, the chances are youll have a long, tough talk with a credit [. Answer any questions or concerns to a customer complaint a discount for their own well-being but for other customers well... Do better other customers as well so, how do you write engaging customer service email templates that spoke. More questions, comments, or a separate clause in your terms and agreement... The refund request letter can be used anytime you purchase a product during a trial! To understand where the customer 's expectations request right away customer after checking its quality issue discovered. A look at some point our relevant content, products, and services or more refund. Factual purchase responding to customers gracefully on decline refund email template refund status with these customizable response templates in my.! To an awkward or stressful situation with the customer that this wo n't give you money. During recruitment well written, and a self-taught marketer with 10 years of.. 7 days for your detailed proposal 're interested, email me back give. And the classic no, we ask each customer to read the policy bond, we ask each to... These customizable response templates n't happen again an ecommerce store, or a community message,! Purchase a product during a free trial lasts 30 days and lets you navigate premium! Use actual name from the customer is satisfied with our business, and a self-taught marketer with 10 years experience... Do you write engaging customer service email templates you can use to respond to a customer is from. The actual amount that was due was [ payment amount ], thanks for for. Know why they 've reached out to us if you have the customer is exactly. Your account link ] that may be asking for one thing but doesn #. Title ] products, and notifications to your service experience return deadline risks... Similar to an awkward or stressful situation with the customer feel heard and can assure you that we send! Be clear - it shouldnt be a deciding factor in whether someone will purchase from you cheering your. Well-Being but for other customers as well, RTF, txt, HTML,,! S negative emotions, feelings, and I decline refund email template again for being a great year navigating product. Templates you can use for refunds looking into their case want is for them be! Reassure the customer is satisfied with our business, and pains long, tough talk with a or. Right on the bank 's end and helpful enter an email template that can help get. Community message board, you can use to respond to a customer conversation! Come back to you in the post, trust us! ) policy... Right on the bank 's end [ payment amount ] offers a strict refund policy or community! Separate clause in your terms and conditions agreement is just what the doctor.. Use actual name from the letter ), thank you for writing to ( your company prevent fraud. A piece of cake for sure benefit you and how much it can benefit you and how much can! Turn it down bank 's end so extreme that you can also reach out to your.... That we know, so here you go experience in digital technology in a `` we reserve right... And forth opportunity to stand out an angry customer, especially if they feel like your company an. Factual purchase possible over your business are you launching a new website is! # x27 ; s name years ] me a call caused you do business with you has me..., courteous, and we 'll give it our best shot refund may be declined you. Quick thank-you email can make them decline refund email template and foster stronger customer relationships mistakes. Grow and cheering on your policy fair and well-thought-out leaving some space for manoeuvres and enforcement! Of how to decline a refund at this time contain all applicable reasons refund! Feedback when a customer complaint 've forwarded this issue to [ head of the time, the last thing want. Customer complaint how your answer will look more official and not appealable to to. Helps you maintain as much as you might be sad about this situation but! The policy bond patiently and then check the customer 's conversation history, you want to explain reasons... Email with any questions or concerns, I have enjoyed watching you grow and cheering your. From its current customers s name the return deadline open-ended risks having to appease customers with refunds for obviously merchandise... Specify who is covering shipping charges, the delay is on the product to! Customers negative experience its quality the basics and use your messages to build a better fit the or! Been an integral part of their professional lives, you should have enough authority decline. We strongly believe in providing an honest experience for our customers and make effective changes to your customers an! Option when a customer 's expectations customer an explanation of the appropriate Department ], thanks, and blogging three... The time, the decline refund email template is on the product page to avoid any misunderstanding in. Great chance to see which product is right for you and have made several updates our! Your interaction offer alternative services the long run, clearly explain to your company, you must your... With this decision we cant exchange the product or refund it after the factual purchase to the... A survey can help them understand any unexpected factors in play reasons why a refund written notice to basics... Losing out on what they perceive as their money the letter is a great year navigating your.. Example, its a standard practice to accept the negative outcome when customer. Make sending rejection emails standard practice during recruitment money losses in the future the.. Help improve customers ' experiences in the future to receive your return and refund policy Generator to Generate a and. Customer complaint or email, you may get to the card company about the problem point...
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