Sorry your session has expired or you are not authorized to continue. If you experience any issues, please contact customer support at (800) 859-3282 Repair Information Repair Collision Diagnostics Tech-Assist (855) 461-5957 Shop Management Manage Online See All Products to be defects in materials or workmanship (Out of Warranty Damage). Msg & data rates may apply. 2. Twice since Ive had the sunglasses the rubber around the nose guard and below the arms have separated. lenses, broken hinges, accidental damage, misuse or any other problems determined by Costa not Identify your frame or go for a custom lens replacement. UPDATE: October 2020, the Costa Sunglasses class action settlement is now open. to Get Support Track your order Find a Dealer Login / Register My Cart Men Women Prescription Inside Costa SIGN UP FOR A CREW-ONLY EXPERIENCE YOU WON'T WANT TO MISS Home Support Costa Care & Repair Costa Care & Repair: Limited Warranties and Care Programs The most capable perform when it matters most. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. frames on this portal. **Costa's Prescription (Rx) Warranty does not cover third-party lenses, normal wear and tear, broken hinges, scratched lenses (after one year from date of purchase), accidental damage, misuse or any other problems determined by Costa not to be defects in materials or workmanship ("Out of Warranty Damage"). accidental damage, misuse or any other problems Thats why we craft durable eyewear to stand up to the harsh sun, unforgiving salt and rough conditions of a day at sea, and are willing to back it up. Due to the nature of the material, glass lenses may be difficult to insert, and we recommend a professional repair to protect your product quality. If you want to submit a Service Request in our Aftersales Portal please follow this link, for USA, Canada and read more. Practitioner for Limited warranty service. A: Yes. Luxottica will not replace any prescription lenses that were fitted in the returned product. For additional limited warranty information, please refer to the Customer Care section of our website at We look forward to taking care of all your automotive needs. tuned for exclusive benefits and a crew-only event coming soon. Q: I just want to place an order for replacement parts. The Waterwoman feels durable and doesnt show any wear, even with heavy use and dozens of drops in the few months Ive had them. or any other problems determined by Costa not to be defects in materials or workmanship The most capable perform when it matters most. For more information go to: www.P65Warnings.ca.gov. back on the water as soon as we can. We're all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. ("Out of Warranty Damage"). 3 stars. Proof of purchase is required. Costa Rx sunglass lenses and frames must be By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Switch to 580 glass lenses for superior clarity and scratch resistance. Were always happy to see people preparing for watery adventures. See our, SIGN UP FOR A CREW-ONLY EXPERIENCE YOU WON'T WANT TO MISS. Please check with your retailer if other customer care programs are available for you. # Booking.ConfirmRemovePromoFlightWarning. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Costa sunglasses are built by hand and backed for life so Costa's Limited Lifetime Warranty will cover you for any manufacturing defects. WARNING: This product can expose you to chemicals including nickel, which is known to the State of California to cause cancer, and bisphenol A (BPA), Do you know what Costa Sunglasses repair policy is? This way, you have negotiating leverage. Costa Del Mar sunglasses can be returned within 30 days of purchase for a full refund. Further, "Costa charged [Burden] nearly 40 percent of the cost of a brand new pair of sunglasses, far more than a nominal fee." "Costa's claim that it will repair damaged sunglasses 'for a nominal fee' is false and deceptive, designed to lure consumers into paying a premium for a warranty against damage due to accident, normal wear and tear, or misuse, only for consumers to later . Costa is reportedly the fourth-largest brand of sunglasses in the US. SIGN UP FOR A CREW-ONLY EXPERIENCE YOU WON'T WANT TO MISS Home Inside costa Customer Care CUSTOMER CARE More than just a customer, each and every explorer who buys a pair of Costa sunglasses is a member of a tight-knit community. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Becker MN. For # GroupRequest.title_groupRequestSuccessful, # GroupRequest.message_groupRequestSuccessful. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Costa will replace scratched lenses one After two (2) years or for damage to your sunglasses not caused by amanufacturing defect*, were happy to service you with a separate Repair and Replacement Program. the date of purchase. Sorry An error occurred during the request. 5 stars. For the best experience, please use Chrome or FireFox when starting a warranty claim. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. Not applicable to Quebec consumers. You can begin your repair process by selecting the START REPAIR button on the Repairs Page. Also Check: Women Dolce And Gabbana Sunglasses. Costas Limited Edition and Special Collection Product Limited Two-Year Warranty does not cover normal wear and tear, scratched which vary from state to state. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. https://www.costadelmar.com/en-au/repair-program or please chat with us https://www.luxotticacustomercare.com/aftersalescostachat for further information. Press Ctrl+V to paste. Making me jump through hoops for a two dollar replacement part. Get Support Track your order Find a Dealer Login / Register My Cart Men Women Inside Costa SIGN UP FOR A CREW-ONLY EXPERIENCE YOU WON'T WANT TO MISS Home Costa's Limited Warranty Costa's Limited Warranties If your Costa eyewear has a defect in materials or workmanship, we will fix or replace them to get you back on the water as soon as we can. For additional limited warranty 4. But, if I do break them, I have two options: 1. Register Continue without Accepting Notice Costa's Prescription (Rx) Sunglass Limited Warranty does not cover third-party lenses, normal wear and tear, broken hinges, scratched lenses (after one year from date of purchase), accidental damage, misuse or any other problems Please check that you have entered the First name and Surname of the first Guest in the booking. Sunglass Fix. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Costa Del Mar Repair & Warranty | SportRx, How to Replace Costa Del Mar Salt Break Sunglass Lenses. Simple tips can help keep your Costas, and you, in the game. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. Add your birthday and get a gift from us! Proof of Contact Info. These legacy Limited Warranties can be found here. Warranty claims submitted after 04/01/2020 are not subject to a processing fee. You must confirm before changing this item. which is known to the State of California to cause birth defects or other reproductive harm. Msg frequency varies. If parts or a repair is not possible for your current pair, a replacement pair discount will be offered. Welcome to the Contra Costa Water District. On November 3, 2022, Costa updated its warranty from a Limited Lifetime Warranty to a two-year Limited Warranty, with a separate improved Repair and Replacement program offering to provide better transparency and more options to service our customers. Costa's Sunglass* Limited Lifetime Warranty does not cover normal wear and tear, scratched lenses, broken hinges, accidental damage, misuse or any other problems determined by Costa Sunglass Fix. Created from the best designers, with a good combination of style, elegance, design and functionality. Saving Ends: April 19, 2023. determined by Costa not to be defects in materials or workmanship ("Out of Warranty Damage"). We warrant Costa Sunglasses against defects in materials or workmanship for the lifetime of the product. Once the payment is made you will be issued an order number and within 72 hours the item will be repaired and shipped back to you with the method of shipping that you selected. Informed. Check with Costa at 1-855-MYCOSTA for warranty Even after i created an online account they didnt notify me they had lost the prescription. with the repair, we can always offer you a frame replacement (with an identical or reasonably equivalent style) We may also be out of inventory to repair or replace your product. And since the hinges are corrosion-resistant, they wont rust or weaken after prolonged use. Costas lifetime warranty, which it claims is the best in the industry, is featured prominently in its advertising, on its boxes, and on its website. Costa Customer Care Service Center: To get in touch with the Costa Del Mar customer care center for all repair services, warranty claims, original parts and accessories via a call at during Monday - Friday: 8:30 a.m. - 5:30 p.m. Youll probably have some excess, so wipe it off with a lint-free cloth. Practitioner for Repair Program service. For example, the complaint claims that boxes are marked with Backed by our lifetime warranty in all capital letters, along with the line, e stand behind our craftsmanship with a rock solid Lifetime Warranty against manufacturers defects. any product determined by Costa to have a manufacturers defect. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). purchase. which is known to the State of California to cause birth defects or other reproductive harm. You are responsible for any cost of shipment to your Eye Care Practitioner, and proof of purchase is required. For additional information, please chat with us. Help Desk 1-800-GO-COSTA Click to call . To submit a claim for warranty or repair, please follow thislink, for USA, Canada and US Special Territories. All you need to do is fill out a simple questionnaire online and pay $9 for postage and they send you a replacement pair. Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. Costa: born on the water, made to protect it, Costa, for those who need water to breathe. See our. Practitioner, normal wear and tear, broken hinges, accidental damage, misuse We warrant Costa sunglasses* against defects in materials or workmanship for the lifetime of the product. If we determine that the damage to your Costa sunglasses is not a defect in materials or workmanship, you may still take advantage of our Repair Program. Your Costa Prescription Sunglasses and/or Prescription Eyeglasses also come with a built-in 2-year limited warranty. Its important to me to support brands that encourage reuse and repair rather than replacement, and Costa certainly fits that criteria. Keep an eye on your texts now youll be the first to know about all things Costa. Ft Electric Dryer in Platinum - DVE45B6305P. Sorry You have insufficient privileges for this action. The most recent was just this past week. If your Costa eyewear has a defect in materials or workmanship, we will fix or replace them to get you (295) Coast to Coast Savings Event. This limited warranty gives you specific legal rights, and you may also have other rights Be the first to know when it drops by signing up now. View Terms & Privacy. Yes, they are expensive but they are truly an example of getting what you pay for. You are responsible for the cost of shipment to us. California to cause cancer, and bisphenol A (BPA), applicable tax fee and $18 processing fee which include shipping and handling) or to provide the frame A professional repair with shipping and handling included is $18 USD, plus the cost of the parts. Hold the earpiece in place for a few minutes until the glue has dried and your Costa sunglasses will be as good as new!If the earpiece is damaged or the connection to the frame is not clean you may need to replace the earpiece altogether. Come in and meet with our Service Advisors, we're located at 1425 Baker Street, Costa Mesa, CA 92626 or you can call us at (714) 592- 0678. service. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). *By clicking "LET'S DO THIS", you agree to receive our emails for information on the latest brand stories, products, promotions and exclusive offers reserved for our subscribers. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. 2 mi. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. For any sunglasses (non-prescription) purchased on or after November 3, 2022 that experience amanufacturing defect* in materials or workmanship within two (2) years from date of purchase, we will repair or replace them (with an identical or reasonably equivalent style at our option) at no cost to you. For frame-only warranty claims, please submit your claim through the Limited Warranty claim portal. We accept VISA, Mastercard and Discover. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. We do not accept American Express, gift cards, vouchers or cash. Costa Del Mar also offers polarized sunglasses and sophisticated designs guaranteed to stand out in any situation. Add your birthday and get a gift from us! The data has been stored with success. Crteil. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. This should help you understand your options sooner, and help us return your frame faster. An error has occurred, please try again later. frames or for lenses supplied by your Eye Care Practitioner. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. . Also Check: Oakley Mens Oo9102 Holbrook Square Sunglasses. emails for information on the latest brand stories, products, promotions and exclusive An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions Be defects in materials or workmanship for the Lifetime of the product after prolonged use service Request our... 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