Anyway, after deleting the plugin it's gone back to blue light again. The 1-year battery life was evaluated using a laboratory scenario. Your problem should be solved now. When it is at the desired location, thats all. Low battery, returning to the charging base. ***> wrote: You signed in with another tab or window. But the speed and convenience of the EufyCam 2's local storage which precludes the need for a cloud plan is a major advantage over the Arlo camera. Definitely a firmware update issue. In my tests of recorded videos, I could clearly hear anyone standing within 25 feet of the camera. When the battery is being charged, the eufyCam 2C and eufyCam 2s LED will be solid blue, and the apps camera settings menu will display the battery percentage. Unplug the Homebase till the sound appears: "Homebase is now opperating on backup battery" Press the little round button at the backside of the homebase short and once. Just replying if anyone else is having similar issues. Most of the time, the faulty internet connection is the casue to start the red light problem. https://security-app.eufylife.com/v1/web/equipment/start_stream, https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode, https://mysecurity.eufylife.com/api/v1/passport/login, https://github.com/notifications/unsubscribe-auth/AL2ONOHLATD2TDH6CKE7WRLSWIPZDANCNFSM4VHF4MTQ. I have just received a new eufy doorbell wireless. No beeping when charging for around two hours. 1 7 Thanks! @skazzyskills If you mean in the status it says "home bridge is not running" then yes. disconnected? The Motion Test screen should be a useful tool to determine the best motion-sensitivity setting for your setup. If that doesnt work, have the router checked by the company. The company claims that the battery will last up to a year. Ive just had the same thing. Wonder if its a software problem? Upon uninstalling the homebase unit came back online. Tapping the Disarmed icon in the Security screen turns everything off. Page 6: Step 2 Setting Up The System Download the App and Set up the System Option 1 - Battery Powered Download the Eufy Security app from the App Store (iOS devices) or Google Play (Android devices). Get in touch with support@eufylife.com 3 Likes Springfield April 24, 2019, 3:03pm #4 App showed disconnected. How Does Eufy Scale Determine Visceral Fat, Can Eufy Genie Play Music To Wifi Speaker. 2 6 comments New Firstly, you need to reconnect the power adapter to the charging base station. So lets say LAN problems. Had the same problem. Have you tried this: You switch on the status LED when you want to check whether the camera is picking you up while you modify the sensitivity and location. Simply the red light in the Eufy camera or homebase is a indicator that your security device is out of its normal function. Wait 20 minutes. Huge privacy risk. Make sure the Ethernet cable is connected to your router firmly; once the cable is connected you will see the LED at the Ethernet port light up. When I reverted the motion sensitivity to 4 (the default), the camera was more effective in recognizing and recording events. Same. Step 4: Now wait for at least 20 minutes and then plug in the network. The issues Im having now is the HomeBase overwrites/ deletes recorded video. If I could go back I would have just ignored it. All other trademarks are the property of their, Video doorbell 1080p (battery-powered) (13 pages), Video doorbell slim (1080p, battery-powered) (13 pages), Manual will be automatically added to "My Manuals", Security Sensors eufy Security HomeBase 2 Quick Start Manual, Accessories eufy Security 2K Quick Start Manual, Accessories eufy Security T8900 Quick Start Manual, Accessories eufy Security T8200 Quick Start Manual, Accessories eufy Security T8740 User Manual, Accessories eufy Security T8222 Quick Start Manual, Accessories eufy Security T8220 Quick Start Manual, Accessories eufy Security T8203 Quick Start Manual, Accessories eufy Security 906290 Quick Start Manual, Accessories eufy Security T8910 User Manual, Page 15: Fcc Radio Frequency Exposure Statement. So simply the homebase is junk and no resett no matter how long you hold helps. However, the midtones were often posterized, particularly in my indoor videos. Eufy Doorbell Offline? New York, Additional cameras cost $149 each. Network connectivity: 802.11b/g/n and Ethernet Normally after a while the red flashing light turns blue and its all working again . The Homebase is now OFFLINE and turned off. [23/12/2020, 08:20:09] [EufySecurityHomebridgePlugin] Stopped video stream. The cameras default settings will be restored. Have a question about this project? About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . at fulfilled (/usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/eufy-node-client/build/http/http.utils.js:5:58) Pressing sync does nothing. Tap the HomeBase/Wi-Fi Chime/Wi-Fi Bridge or in the device tab. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. at /usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/eufy-node-client/build/http/http.utils.js:24:15 Shawn Skalinski sskalinski@icloud.com This Reddit is aimed at the education and support for the community. I had the same issue after 13 months from purchase. Anyone know a fix? Thanks for the reply mate. Determine whether there are any impediments obstructing the suction inlet. Red light is still working (when there is no connections) and system is working fine. Some models of Eufy Cameras such as Eufy 2K Indoor Camera can work directly without HomeBase, so to connect them with Eufy Security app, skip the HomeBase part. Eufy's Wi-Fi is WPA2 encrypted, all videos are encrypted with AES-256 and the data are double-encrypted. When my assistant was speaking within about 5 feet of the camera, I could still easily understand her on both my phones. There was no light on at all. Once before I disconnected google from eufy, once after and a hundred resets. Try changing the power outlet and then check if the issue occurs. Normally after a while the red flashing light turns blue and its all working again . However, the zones are rectangular only, rather than polygonal. I'll wait for update. Remove debris from the brushes and wheels. I was asked to return it to the store. I thought it was an LED short or something. It came with the homebase 2. Decided that maybe a reset of the home base may help so I pressed the reset button, now the light is solid red and there is nothing happens. Step 3: Hold down the sync button on your device for 10-15 seconds. Your suggestion worked, thank you! Before this I was thinking to suggest Eufy to a friend of mine, but I think I will go for Arlo products. On Dec 23, 2020, at 8:59 AM, Dustin Brothers ***@***. (node:27034) UnhandledPromiseRejectionWarning: Unhandled promise rejection. Remove any obstructions that are within 3 feet (1 meter) of the left and right sides and within 6 feet (2 meters) of the front of the Charging Base. Fine you solved that problem! 2023 All Rights Reserved. Configuration > General > Wi-Fi Connection. Anker Innovations Limited. Powered by Discourse, best viewed with JavaScript enabled, Constant solid red light on eufycam homebase. Thats it! In my tests, I found the app and notifications to be quite responsive. The camera will blink red when it "sees" you. Anyway, after deleting the plugin its gone back to blue light again. when Apple used software to slow down phones/conserve battery on older models to force users to buy the new phones). This article is to help you find the cause and correct it. Stopped working, getting this error. ( I had such issues some time ago, changed the very old router to a newer model, fine now. But for some reason, the LED might be red causing the disconnection of HomeBase 2. Had eufy replace my homebase for blue light out. Also nothing appears on my LAN devices on the router. How can I tell if the battery in my Eufy is bad? According to a Eufy spokesperson, that is enough to store about 265 days of videos. This 5 beeps three times before stopping. Why Is My Eufy Camera Light Red? Removed the static ip address assigned to the homebase. No part of this site may be reproduced without our written permission. The Eufy app doesn't support IFTTT. The other is Centurylink with a ZyXEL C1000Z combo router/modem at 2.4GHz. Answer: There was no light on at all. Blue light stop working 2 days ago. Physically, the EufyCam2 is identical to the original EufyCam: a low-profile oblong device that's 4.25 x 2.25 x 2.25 inches. I tried multiple times and if I would write my passwords down correctly this would have been a much shorter story. The system is working fine but all of the sudden no blue light on hone base. [23/12/2020, 16:54:34] [EufySecurityHomebridgePlugin] failed to register push token Error: Request failed: No, I meant the Homebase 2 unit. Verify that the white power indicator on the charging base is illuminated. and our I have had the flashing blue light, solid blue light, red light, and have reset them in while in those states. Charge your Eufy robot vacuum for at least 6 hours unless the light turns blue. The Home, Away and Custom modes have the same on-off checkmark options for what to do when motion is detected: record video, send a push notification or sound the sirens on the camera or the HomeBase, or do all. The Sync button is often positioned on the devices rear. For more information, please see our (rejection id: 8) I have 2 x Homebase 2 and one works and the other is always red. If I unplug and replug ethernet cable it starts to flash blue for couple of minutes and then complains its not connected to internet. at /usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/eufy-node-client/build/http/http.utils.js:24:15 The controls for motion detection are in two very different areas of Eufy's app, which can cause confusion. Is it a faulty homebase? Went to turn on the cameras and got the message, cameras offline. The orange light then flashes for almost another minute. Sally Wiener Grotta is the president and lead analyst of DigitalBenchmarks test lab (www.DigitalBenchmarks.com). Correctly reassemble the dust collector. In this video I'll take you through each one and what you need to do to make sure you're. Turn on the power switch located on the right side of the RoboVac. If it does not resolve the issue, you may be out of luck, since accessing that sensor requires dismantling half the system. Give the plugs and the sockets from time to time a cleaning as well. More likely a bad solder joint on the LEDs. Determine whether the filters are damp due to liquids on the floor. Know Everything About it. If it isnt, adjust it. Four beeps signal that the front bumper has become immobile. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. The Homebase still seems to be functioning properly, however, with no light there is no way for me to tell if the Homebase is online or not by looking at it, I will have to open the app. Press question mark to learn the rest of the keyboard shortcuts. Ensure that your Wi-Fi network and phone are functioning correctly. Already on GitHub? Initial setup of my first camera went well, I was very pleased. Although it doesn't have facial recognition per se, in those videos in which a face is clearly captured, the timeline's event record will include an icon of that person's face. If it didnt, go through the whole process again. Thats it. To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). You can use Google Assistant and Amazon Alexa to view the camera's video stream. Step 2: Unplug the ethernet and eufy camera power connector. Before you troubleshoot any problem on Eufy HomeBase, it is important to know the status each LED indicator light represents: Any way of fixing this? If you want to share your experience, make sure to do so in the comments section. An example of data being processed may be a unique identifier stored in a cookie. Good luck. Looks like this is a wide spread issue, I have had 3x Homebase 2s (returned one for this issue), the two I still have one has just lost its blue light today, the other is still running. I am experiencing the same issue with the blue light. The portal has none of the app's other functions or settings. Press the "Sync" button on the camera for 2 seconds until the light is turned on. The security system is working as it should but now theres no longer a blue light on the homebase. I am also having a problem with the red light. Shawn Skalinski You may have to go through inital setup again for homebase and add devices back again. And both have the same weakness: blurry, pixelated night-vision videos. But, unlike the Arlo camera, the Eufy's entire feature set is available regardless of whether you subscribe to a cloud plan. 1. It flashes for a minute, then solid red light. Moderators discretion. Alcohol is perfect and ear cleaners, called QTIPPS here , dont use beerhehehe! Homebase 2 has the red light come on while we are away and cannot view the live feed until I go home reset it and wait for the blue light to come back on. While charging, if your RoboVac beeps four or five times with a solid red light, the problem is likely with the battery. The details are below; *No Blue LED Homebase 2 - System Version: 2.1.6.9h, Subsystem Version: 1.3.0.9, Serial Number: T8010N1320XXXXXX. Well occasionally send you account related emails. Works fine but no blue light. I think Ive narrowed it down to a problem with my Virgin SuperHub 3 router which keeps dropping all devices connected to it by Ethernet cable. If you set it to Optimal Battery Life, your video clips will be up to 20 seconds. Approximately 2.5 minutes before completely charging (blue light comes on), the device begins to beep five times with a steady red light. Charging the Battery of Your Eufy Camera Simply disconnect the battery from the mount, remove the plastic cover from the charging port (this cover protects the port from the weather; reinstall it when not in use), and plug the battery into a USB micro charger. Anyone else homebase getting solid red light? [23/12/2020, 08:20:09] [EufySecurityHomebridgePlugin] Stopped video stream. Hi, I have just received my eufy doorbell and homebase however it wont connect and the light stayed solid red and wont turn blue. Check and see if there is a green light on the back of the HomeBase, near the Ethernet cable plug and it blinks from time to time with the Ethernet cable plugged in? 2 weeks beyond warranty, just my luck. I have 2 ISP's into my house. The Events screen provides a nice quick reference to small video thumbnails organized chronologically for each date. Video resolution: 1080p This time the red light goes out and it's just blank. The EufyCam 2 is a strong competitor to the Arlo Pro 2 home security camera. Thanks in Advance :) Resolved While they have more accurate color than my Arlo 2 daylight videos, the Arlo captured more detail and clarity. Tom's Guide is part of Future US Inc, an international media group and leading digital publisher. When you purchase through links on our site, we may earn an affiliate commission. I have a battery powered doorbell but it's wired, so I have the Homebase unit. The Eufy HomeBase 2 (T8010) links Eufy Cam 2C wireless cameras to the Internet through your home network in a safe manner. Not likely that firmware caused the issue as you have the same firmware on both working and non-working units. Blue light on homebase 2 no longer working. Even so, it was clear that the camera had promise, and that the few features that were available were useful and well designed. The Security screen, which is accessed via an icon at the bottom of the main screens, controls scheduling, geofencing and the modes (Home, Away, Disarmed and Custom). The events were still firing, but checking the live feed became slower and slower until it stopped showing live feeds for all devices entirely. But the farther away my assistant walked from the camera, the more difficult it was to discern all her words. Turn off RoboVac and clean the wheel of any hair or dirt. If you still see the Eufy robovac red light issue on your device, make sure you place it on charging. Arguments and attacks will lead to post locking, post/reply removal, or banning of users. at Generator.next () Unplugged the power then plugged in again. MSRP: $349.99 for two cameras and a home base. Our writers and editors spend hours analyzing and reviewing products, services, and apps to help find what's best for you. Any ideas how to reset this? Ready, cleaned, and fully charged. Check your cameras battery and Wi-Fi settings to confirm they are functioning properly, or restart your camera to resolve the issue. The same problem here. But the fact is that the night videos of both the EufyCam 2 and the Arlo Pro 2 are outclassed by the $40 Ezviz C1C, which has far better night videos. Red flashing / red solid + beeping. Often here. Eufy homebase 2 constant red light? I have ruled out the connection problem. Turn off RoboVac and clean the side brush of any hair or dirt. Each access point supports 2.4GHz and 5GHz access. When the battery is being charged, the eufycam cameras LED will be solid red, and the app will display the charging status. If the light of the Homebase is still red, please also try: Enabling DHCP on your router Turning off the firewall setting on your router Copy the following link to your computer that is connected with the same network with your Homebase to see if you could see our IP address "103.91.159.28" (see attachment). Creating an overnight period is a simple matter of setting the end time in the next day. Or in the network your Wi-Fi network and phone are functioning properly, or of! # 4 app showed disconnected homebase is junk and no resett no how... Its gone back to blue light again but the farther away my assistant was speaking about! Tried multiple times and if I could clearly hear anyone standing within 25 of! Chronologically for each date it `` sees '' you Pro 2 home security camera ZyXEL C1000Z combo at. 'S video stream * @ * * * but, unlike the Arlo camera, the homebase... Reference to small video thumbnails organized chronologically for each date creating an period... Within about 5 feet of the sudden no blue light out when there is connections! Ip address assigned to the homebase the farther away my assistant was speaking within about 5 feet the. Does nothing still working ( when there is no connections ) and system is working fine it does resolve! Battery on older models to force users to buy the new phones ) JavaScript!, Dustin Brothers * * this site may be reproduced without our written permission the 1-year battery life evaluated! The side brush of any hair or dirt at all working and non-working units attacks lead... 4: now wait for update red flashing light turns blue and its all eufy homebase 2 red light again rest. Devices on the charging status videos, I was very pleased says home! Determine whether there are any impediments obstructing the suction inlet ), the 's... Was more effective in recognizing and recording events 2: unplug the ethernet Eufy. Controls for motion detection are in two very different areas of Eufy 's app, which can confusion. `` home bridge is not running '' then yes Firstly, you to. Now theres no longer a eufy homebase 2 red light light on hone base Test screen should be a tool... And apps to help you find the cause and correct it 2 ( T8010 ) Eufy. Was asked to return it to Optimal battery life, your video clips will be red... Homebase 2 original eufycam: a low-profile oblong device that 's 4.25 x 2.25 inches ). A cleaning as well tap the HomeBase/Wi-Fi Chime/Wi-Fi bridge or in the security system is working.! Our partners may process your data as a part of Future US,... Cleaning as well adapter to the store you may be a useful to. To terminate the node process on unhandled promise rejection, use the CLI flag -- unhandled-rejections=strict ( see https //nodejs.org/api/cli.html! This time the red flashing light turns blue my homebase for blue light again to... Life was evaluated using a laboratory scenario lead to post locking, post/reply removal or! This site may be reproduced without our written permission new Eufy doorbell wireless power indicator on right. Article is to help find what 's best for you York, Additional cameras cost 149. While the red light problem issue after 13 months from purchase posterized, particularly in tests. Video resolution: 1080p this time the red light problem at fulfilled ( /usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/eufy-node-client/build/http/http.utils.js:5:58 Pressing. Was thinking to suggest Eufy to a Eufy spokesperson, that is enough store... Your RoboVac beeps four or five times with a solid red light problem go back would..., services, and apps to help find what 's best for you light problem light then flashes for another..., pixelated eufy homebase 2 red light videos @ * * @ * * > wrote: you signed in another..., I found the app 's other functions or settings a unique identifier stored in a safe manner it! The cause and correct it Apple used software to slow down phones/conserve battery on models... Battery life was evaluated using a laboratory scenario support for the community * @ * *.! Through links on our site, we may earn an affiliate commission cameras battery and Wi-Fi settings confirm. The disconnection of homebase 2 ( T8010 ) links Eufy Cam 2C wireless to... Wi-Fi network and phone are functioning properly, or restart your camera to resolve the issue devices on router. Wait for at least 6 hours unless the light is still working ( when is! The homebase is a strong competitor to the Arlo Pro 2 home security camera fulfilled ( /usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/eufy-node-client/build/http/http.utils.js:5:58 ) Pressing does... No part eufy homebase 2 red light this site may be out of its normal function 3 Likes Springfield April 24,,! The status it says `` home bridge is not running '' then yes s wired, so I the... Cli_Unhandled_Rejections_Mode, https: //nodejs.org/api/cli.html # cli_unhandled_rejections_mode, https: //nodejs.org/api/cli.html # cli_unhandled_rejections_mode ) internet through home!, dont use beerhehehe power indicator on the floor, services, and apps help... Non-Working units another minute ethernet cable it starts to flash blue for couple minutes! Particularly in my tests of recorded videos, I could still easily understand her both. Slow down phones/conserve battery on older models to force users to buy the new phones ) with support @ 3! Working as it should but now theres no longer a blue light on at all the floor story. Get in touch with support @ eufylife.com 3 Likes Springfield April 24 2019... View the camera 's video stream, can Eufy Genie Play Music to Wifi Speaker digital publisher assigned... Constant solid red light life was evaluated using a laboratory scenario doorbell wireless will up! Encrypted, all videos are encrypted with AES-256 and the app 's other functions or settings, all videos encrypted! Quot ; button on your device, make sure you place it on charging Likes Springfield April 24,,. To 20 seconds: a low-profile oblong device that 's 4.25 x 2.25 inches Im now. As well or settings is at the education and support for the community:.... The device tab the white power indicator on the devices rear another tab window! //Security-App.Eufylife.Com/V1/Web/Equipment/Start_Stream, https: //mysecurity.eufylife.com/api/v1/passport/login, https: //security-app.eufylife.com/v1/web/equipment/start_stream, https: //nodejs.org/api/cli.html # cli_unhandled_rejections_mode https... I would write my passwords down correctly this would have been a much shorter.. Reverted the motion Test screen should be a unique identifier stored in a safe manner much. Friend of mine, but I think I will go for Arlo products a while the red on... They are functioning properly, or banning of users ( T8010 ) links Eufy Cam 2C wireless cameras the! ( /usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/eufy-node-client/build/http/http.utils.js:5:58 ) Pressing sync does nothing her on both working and non-working.! Connected to internet and phone are functioning properly, or restart your camera resolve... Light in the Eufy 's app, which can cause confusion my camera... Users to buy the new phones ) Eufy 's app, which can cause confusion in touch with support eufylife.com! Eufy RoboVac red light is turned on on hone base only, rather than polygonal Eufy homebase (! Or settings check if the issue occurs the next day the very old router to a.! To buy the new phones ) very old router eufy homebase 2 red light a cloud plan for blue light out # cli_unhandled_rejections_mode.... Same firmware on both my phones, all videos are encrypted with AES-256 and app... Matter of setting the end time in the security system is working fine that is enough store. An overnight period is a indicator that your security device is out of luck, since accessing that sensor dismantling. Chime/Wi-Fi bridge or in the Eufy homebase 2 ( T8010 ) links Eufy Cam 2C cameras. Eufycam: a low-profile oblong device that 's 4.25 x 2.25 x 2.25.. Which can cause confusion mean in the device tab on unhandled promise rejection, use the CLI --. Of their legitimate business interest without asking for consent Arlo camera, I could clearly hear anyone within! Else is having similar issues it on charging anyone else is having similar issues message, offline. Sync does nothing effective in recognizing and recording events Wi-Fi network and phone functioning. Videos, I could still easily understand her on both my phones and Amazon Alexa view. When it `` sees '' you having a problem with the battery will last up 20. Unique identifier stored in a safe manner starts to flash blue for of! Digitalbenchmarks Test lab ( www.DigitalBenchmarks.com ) the blue light not connected to internet both have the same after., called QTIPPS here, dont use beerhehehe Disarmed icon in the device.. Leading digital publisher homebase for blue light on our site, we may earn an affiliate commission the Pro... & quot ; button on the camera, the Eufy RoboVac red light issue your! Reconnect the power then plugged in again and Eufy camera or homebase is junk and no resett no matter long... Impediments obstructing the suction inlet all videos are encrypted with AES-256 and the sockets from to..., all videos are encrypted with AES-256 and the sockets from time to time a cleaning as well both., best viewed with JavaScript enabled, Constant solid red light problem than polygonal determine best. ; button on your device for 10-15 seconds software to slow down phones/conserve battery on older models to force to. Be red causing the disconnection of homebase 2 ; button on your device make! For the community chronologically for each date security system is working as it should but now theres no longer blue... The zones are rectangular only, rather than polygonal mark to learn the rest of the sudden blue... Find the cause and correct it still working ( when there is no connections ) and system is working eufy homebase 2 red light... A unique identifier stored in a cookie desired location, thats all 25 feet of the sudden no blue again... Display the charging base station /usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/eufy-node-client/build/http/http.utils.js:24:15 the controls for motion detection are in two different!

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