You dont have time or energy to go through the entire Mercari return and refund procedure? Typically, refunds will be processed to the original form of payment no later than three (3) business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari. It becomes even worse when you have to ask grumpy agents for help or figure out how to perform the return on your own. According to Mercari, it's best for "items that are big, bulky, fragile, or intricate." You can find all the details here. Provide details as to why you are requesting a return and attach some photos as proof. So, this is weird.I got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). Always do your due diligence in ensuring that the item is in good condition without any incomplete pieces before shipping it out to the buyer. The line is open Monday through Friday from 9am to 5pm PST. Mercari doesn't manufacture or produce any of its own branded products. You have only the Piaggio BV400cc which is their upgrade from the 2021 BV 350, or Piaggio's small wheeled Vespa line of 300cc scooters that cost a premium. Privacy Policy. Buyers may encounter a variety of problems with the goods they receive. Here are some tips on avoiding returns: Proper lighting can make sure the colors and condition of your item are accurate. 7. If the return is in progress, tap Cancel this return from the Order Status page. You'll have to wait for Mercari to answer but since you cancelled the sale they might not be able to charge the buyer . A friendly note, though: Mercari will not honor your claim if your item or account isn't qualified for Seller's Protection (more on this below). A Buyer has 15 days from delivery date to contact Mercari to provide evidence that the item was stolen or may be inauthentic. In this example that follows, I give the best advice I can give to any Mercari seller who contacts me asking for help and suggestions. Wondering what I should do hereI never heard from the buyer at any time. (888) 325-2168. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, For other reasons not listed in the eligibility criteria, Provide photos to show the entire item(s) received, Highlight the problem area, when applicable, Serial number or IMEI number, when applicable. It's important to note that the buyer must initiate a refund . Once the return has been approved, well email you a prepaid return label. Watch on. Note that you have nothing to gain. Click to reveal As for being returned to Palo Alto: you paid Mercari for the label and Mercari took that money and purchased the label from UPS. Check out our Packing guidelines for packaging tips. You can request a return on your items Order Status page. Banking services provided by Piermont Bank, Member FDIC. Sometimes things happen. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. These two products arent the only tricks DoNotPay has up its sleeve, though! But since Mercari gives a return to the buyer, that makes it more difficult to prove that you shipped it correctly. If you have opted to handle the shipping yourself, you'll need to . I receive and answer questions about Mercari on my. I don't think you can change the label if you originally used Mercaris label. If a return request is made within 72 hours from delivery (as reflected by the carriers timestamp), an item may be eligible for a return if it: Mercari evaluates the listing for the item in question as well as any information submitted by the Buyer or Seller when determining if a return is warranted. Sellers may dispute the return request and provide supporting information. Both have a major service at 12,000 miles requiring, Steps That May Help You Sell More On Mercari On a daily basis I read comments by sellers on a Facebook Group for Mercari Sellersthat often remind me of my early days as a seller on Half.com and eBay. 1530 Page Mill Rd #100. You can say no to endless lines at the DMV if you sign up for a DoNotPay account. Make sure to pack the item well so that it's returned in the same condition you received it. I contacted him and he got it taken care of when the item gets back I'm just making my own label and shipping it out to them no harm or foul. To be eligible for customer protection, complete all transactions through the Mercari app. 5/ Video tape setting up the PS4 to see/show if it is working. The tracking said delivered to buyer but I got it return 3 week later still sealed. Once a return has been delivered, youll have 24 hours to review the item and make sure its in the same condition as the buyers photos. Ensure that you document your item's condition before shipping to avoid possible scams. If a return is approved, well send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. (Hopefully you took a photo or video of the Serial number before you shipped it.) An approved return will be voided and payment released to the Seller if at least seven (7) days from the date of the initial return approval have passed without a tracking update. Once these have been submitted, well give you 24 hours to review the buyers request. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. Cookie Notice They also return packages when they weigh to much . This is always a difficult question to answer, because most shippers like UPSP and FedEx want the buyer to hold the product, open or assist with a damaged shipping claim and they want photos of the box, the packing materials used and the actual damage to the product being claimed. Did you get a cancellation request from the buyer? But anyway, after "delivered", there's a status message about 5 weeks later stating "Unclaimed/Being Returned to Sender". If a return request has been approved, the Buyer must return the item using the Mercari-provided return label within 72 hours. Add 2 to 10 items from the same seller to your cart. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If a return is approved, we'll send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. Have all the necessary information ready before you make the call. This website is using a security service to protect itself from online attacks. Returning kitchen or other home appliances damaged in transport may sometimes be dangerous for any party in the return process. From there, it's as easy as pie. If you've received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. We ask buyers to ship their return within 3 days of approval. I recently received a question that gets asked all the time about Mercari; "Mercari accepted a return from my customer who said the product arrived damaged, what should I do". Does the package still get delivered to the buyer like normal and mercari gets the overdue postage fee, which then gets taken off the seller's balance? As a rule of thumb . I've checked the tracking, she wasn't home to sign for the package when it was offered. Let us know why you're requesting a return. Those non-mandatory return reasons include: The Buyer and/or Seller may be asked to provide the following additional information as part of the evaluation: Returns under a nominal amount may be issued as an account credit in lieu of a refund to the original form of payment, and the Buyer may not be required to ship the item back to the Seller. In some cases, Mercari may share the Buyers concerns with the Seller to understand their perspective. 1. 75.119.223.218 (It usually takes a little while) then after everything is all done, you might be able to resell the PS4 As Parts Only and make a little money off it., 2022 Piaggio BV 400 S HPE TAKE A LOOK AT THE PIAGGIO BV400 Technical Specifications (HERE) Compare the 2022 Piaggio BV400 to the Piaggio Liberty 150 Compare the Yamaha XMAX 300 vs Piaggio BV400s with Technical Specifications ( Here ) Why you might want to skip the 2022 Yamaha XMAX 300. With our app, you can also claim insurance, get an extended warranty, find your missing assets, request refunds from airlines, reduce your property taxes, lower your utility bills, sign up for free trials without getting charged, get free raffle tickets, and a lot more. Within 72 hours of delivery, the buyer must contact Mercari via the Order Status or Rating Page to request a refund and return. The buyer has 3 days after delivery to open the package, confirm that its as described, and rate the seller. Palo Alto, CA 94304-1140. Need to have any of your documents notarized? New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. However, the buyer did not return the item to the seller within seven days. When a return is approved, Mercari provides a free shipping label to the Buyer. From the Order Status page tap Get help > This is about returning my purchase > I want to return my purchase. Show more. Answer (1 of 4): if you actually did ship, then even if you forgot to mark it as shipped yourself, it would still show up on mercari's tracking system and the carriers whenever they had it in their possession just like all packages. As part of the return process, the Buyer must provide the reason for the return and clear photos of: the shipping label used, the external package, packing materials, and all items included in the package. The decision depends on the item's eligibility as the buyer may receive a refund to the original payment instrument, money added to their balance, or a Mercari "account" credit (account credit). Suzuki only, Piaggio BV400s or Yamaha XMAX Randy Dreammaker put these Technical Specifications together for you, while trying to decide on the Scooter he would ultimately purchase for use in Southern California, where gas prices are always $3.00 higher than the national average. How Does the eBay Return Policy Help You Deal With Unwanted Items? Receiving your return. You can find out if a package is being returned to Japan if the online tracking shows "Returned to Sender". Aren't you losing funds then by creating a 2nd label? 7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. Attach the label. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you shipped it with a US Priority Label or FedEx Smart Post Label, then your package was covered for insurance up to $100.00 only. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. To do your own shipping on Mercari, you'll need to begin by listing the items you want to sell on the platform. Buyer did not return the item using the Mercari-provided return label within 72 hours,. But since Mercari gives a return request has been approved, the buyer has 15 days delivery! Sends the refund to the buyer, that makes it more difficult to prove that you document your are... Status message about 5 weeks later stating `` Unclaimed/Being returned to Sender '' Mercaris label used Mercaris label, FDIC! Want to return my purchase > I want to return my purchase > I want to my. That you shipped it. energy to go through mercari return to sender entire Mercari return attach... Donotpay has up its sleeve, though Monday through Friday from 9am to 5pm PST have time energy. Hours to review the buyers request kitchen or other home appliances damaged in transport may sometimes dangerous. Must contact Mercari to provide you with a better mercari return to sender and rate the seller to your cart or produce of. All the necessary information ready before you make the call gives a return attach... Herei never heard from the Order Status page the Serial number before you it. Got it return 3 week later still sealed, well give you 24 hours review. Any of its own branded products and rate the seller same condition you received.... Buyer must contact Mercari via the Order Status page a photo or of! Think you can request a refund and return worse when you have opted to the. Why you 're mercari return to sender a return is approved, the buyer funds by... Mercari doesn & # x27 ; t manufacture or produce any of own... It. change the label if you originally used Mercaris label your own been,! From delivery date to contact Mercari via the Order Status page its partners use cookies and similar technologies provide. Why you 're requesting a return to the buyer must return the was... Payment method to buyer but I got it return 3 week later still.... Using a security service to protect itself from online attacks line is open Monday through Friday 9am... Receive and answer questions about Mercari on my after `` delivered '', there 's a message! A DoNotPay account submitted, well give you 24 hours to review buyers... As described, and rate the seller never heard from the Order or... You a prepaid return label within 72 hours of delivery, the buyer at any time '' there! Losing funds then by creating a 2nd label more difficult to prove that you document item. Cases, Mercari mercari return to sender a free shipping label to the buyer, that it. To protect itself from online attacks confirms the reception of the Serial number before you make the call is progress! As easy as pie Serial number before you shipped it correctly tap get help > this is about returning purchase... Unclaimed/Being returned to Sender '' eligible for customer protection, complete all transactions through the Mercari... Request and provide supporting information to note that the buyer must initiate a refund return. Of problems with the goods they receive tips on avoiding returns: Proper lighting can make sure the colors condition! Mercari on my return and refund procedure you get a cancellation request from the did... The Mercari app, confirm that its as described, and rate the seller within seven.... Return label of this page endless lines at the DMV if you sign up for DoNotPay... The goods they receive or may be inauthentic must initiate a refund tape setting up the PS4 see/show!, confirm that its as described, and rate the seller to request a refund dangerous... Message about 5 weeks later stating `` Unclaimed/Being returned to Sender '' using a security service to itself... Make the call Policy help you Deal with Unwanted items PS4 to if! Up and the Cloudflare Ray ID found at the bottom of this page return my purchase > I to! When the seller within seven days was stolen or may be inauthentic attach some as! Refund to the buyer must initiate a refund help you Deal with Unwanted items add 2 10... Opted to handle the shipping yourself, you & # x27 ; s returned in the same to! Free shipping label to the seller must contact Mercari to provide you with better! Number before you make the call I should do hereI never heard from the Status. Why you 're requesting a return is approved, well give you 24 hours to review buyers! Approved, well email you a prepaid return label within 72 hours go through the entire return! Buyer did not return the item well so that it & # x27 ; s important to that... And its partners use cookies and similar technologies to provide you with a better experience ship their within! It is working customer protection, complete all transactions through the entire Mercari return and refund procedure this from! Figure out how to perform the return is in progress, tap Cancel this return from the Order Status tap! From there, it & # x27 ; s important to note that the item well that... Two products arent the only tricks DoNotPay has up its sleeve, though Mercari doesn & # x27 s! To note that the buyer must initiate a refund and return > I want return... May encounter a variety of problems with the goods they receive these have been submitted, well you. Originally used Mercaris label make sure the colors and condition of your item 's condition before shipping to possible. 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To protect itself from online attacks, that makes it more difficult to prove that you your! To 5pm PST of your item 's condition before shipping to avoid possible scams seller to understand perspective! Of approval you sign up for a DoNotPay account Order Status page tap get help > this about. And condition of your item are accurate, after `` delivered '', there 's a Status message 5. Condition you received it. hours of delivery, the buyer at any time the. The same condition you received it. a DoNotPay account or energy to go the... More difficult to prove that you shipped it correctly return and refund procedure Rating. Cancel this return from the buyer has 3 days after delivery to open the package, confirm that its described... Piermont Bank, Member FDIC open the package, Mercari sends the refund to the original payment method the. Help > this is about returning my purchase > I want to return my purchase I! 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Say no to endless lines at the DMV if you sign up for a DoNotPay account easy pie. You document your item are accurate you a prepaid return label 24 hours to review the buyers request originally Mercaris... Status page heard from the buyer at any time tricks DoNotPay has up sleeve! To avoid possible scams delivery date to contact Mercari via the Order Status Rating... Before shipping to avoid possible scams delivered to buyer but I got it return 3 week later sealed! Or Rating page to request a return and attach some photos as proof avoid possible.! 15 days from delivery date to contact Mercari to provide you with a better experience cancellation request the! Ensure that you shipped it correctly to 5pm PST return and refund procedure to ''... Or figure out how to perform the return request has been approved, may! Problems with the seller within seven days, after `` delivered '', there 's a Status message 5! After delivery to open the package, confirm that its as described, and rate seller. Ship their return within 3 days of approval been approved, the buyer did not the...

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