Overall I have contacted them along with the outside entities in order to fix the structural problems I have faced with my home since moving in with no response or care to take action in addressing this for me. While on our honeymoon the week of 6/14 I called Pam J and Chris to complain about them not communicating with us enough. Floor is chipped, scratched, & worn. This causes water to drain towards the property, the foundation, and even floods our porch during moderate rainfall. Really, we wanted the yard level why would we remove anything. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. For the last claim, promises were made but not fulfilled Business Response The homeowner has been contacted and we have verified their list of concerns. Rating Overall satisfaction rating Address: 415 Church St NW STE 2, Huntsville, Alabama, United States, 35801-5573 Phone: +1 (256) 489-4831 0 0 +1 (803) 832-4933 0 0 +1 (803) 749-9000 0 0 +1 (843) 769-6390 0 0 +1 (912) 748-3225 0 0 +1 (919) 303-8525 0 0 +1 (843) 273-4861 0 0 +1 (864) 849-8390 0 0 Web: www.mungo.com They tried to fix it again, unfortunately, the leak came back. The smell had gotton worse so I had an x-inspector, x- developer, and builder come out and look at the problem. In advance of our one year warranty inspection with Mungo, we had Palmetto Pride come back to do another inspection so we could submit a warranty request for anything needing repair. We assure you that, although it is taking longer than expected, you will be contacted in the order in which your request was received and we will fulfill our warrantable commitments to you in the safest manner possible! The complaint has been investigated and resolved to the customers satisfaction. I suffer from PTSD and having to go through what i have with Mungo has not helped with my health issues either! Mungo Homes has left an official reply on this complaint. Business Response When any issue was brought to our attention during the first-year warranty period we made sure to assess the issue and address it, if warranted, as we do with all our homeowners. Recommend consulting the builder and/or a licensed contractor for further evaluation of the grading to determine if there is a drainage concern, especially at the rear porch, and for any repairs needed to prevent water entry at the porch." They want to take no responsibility for the sewage that my family has had to smell and was told we couldn't use our backyard. Per our contract with the homeowner, we are responsible for years one through two of the home warranty, with years three through ten being held by *** Warranty. Mungo was negligent. At this time, the homeowner may choose to reach out to Quality Builders Warranty Corporation, who holds the remainder of the extended warranty on the home. If Mungo is not willing to fix it then they need to make sure *** Warranty does. I call and text my builder again. He said that would have had to been spoken about in the pre construction meeting. Current Employee, more than 3 years. Mungo has Lied to me about appointments who have never showed up or either made decisions against what they told me they were going to do to something else. All items mentioned were assessed and/or addressed by our warranty team. Floor rises /falls/moves from 1 rm to next & w/in rms.Framer said he did everything Mungo allowed,refused to pull carpet & inspect. Overall, Mungo Homes seems to have a poor reputation in the housing industry, and homeowners are urged to look into other options before choosing to work with them. I'm not asking Mungo to fix the million other warranty issues that they sent someone to half do only for it to be messed up a week later. We are happy to look into the concern from the homeowner, as we are fully committed to standing behind the work we perform. We did not use the shower for over a week while the patch was drying, but the first time I went to take a shower it cracked again in the same spot. Pros Worked on my time Cons No benefits Was this review helpful? Have over 30 pictures from beginning stage til now with patch work. Lake Mungo Creep Rec The Invitation Afflicted Willow Creek Bobcat Gothwait Pheonix Forgotten Guinea Pig movies-Mermaid in a Manhole Happiness The Menu Pig Follow this podcast and my other on IG@thebluntletters for updates, blog posts, videos, music and more! Homeowner made contact with the builder on 12/10 via text message where he indicated he did have the key in his possession and would drop it off on Monday. Share your photos and videos with others to prove the truth of your words. It slopes away at the front. This is not a space issue. It was told to me by the warranty manager that because of the recent heavy rainfall that the septic system was overwhelmed and could not handle the water level in the ground, thus causing the issue. After 2 weeks of heavy rain, I noticed the trim on my garage door started to sag. As of today I still feel buying a home with Mungo has been the worse decision that I have made. If a warrantable repair was identified we made the repair and assured it was repaired appropriately to industry standards. SOLD APR 6, 2023. I canvased the entire neighborhood and found that our home was the only home with this issue. As an expression of our gratitude, we uphold our commitment to achieve the highest levels of quality and customer satisfaction. Cons. Consumer Response I'd like to withdraw my complaint Mungo has agreed to rectify the problem Thank you, *** Consumer Response Mungo Remorse- is all I can say- Too many problems to list- and I'm getting dismissed and delayed by upper management I am a brand-new home owner- purchased a mungo home in south carolina. He appeared surprised that I had not received it nor heard anything about it but he promised to follow up with his boss about it. We are in the process of contacting customers, who submitted their requests prior to May 1st to schedule appointments for repairs. They responded on 4/8 stating that the Sr. Warranty Mgr said this would've been home owner maintenance. Third time: (August ) I mentioned the fix attempt from the 11 month review, still no luck. Asking a homeowner to contend with dust constantly blown from HVAC system is not acceptable! Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Posted 7:51:52 PM. 5bd. Mungo Homes Realty LLC. All cracks observed were within the tolerance limit of the warranty agreement, and cosmetic cracks are not covered under warranty. We would like to leave this Complaint open until the on-site visit has taken place and our warrantable concerns have been addressed. Helpful. l spoke to Precision Landscaping and The Crawlspace Medic came out - they saw that the house next to me- has a lot of run off from their rooftop and hill and from their driveway- that is running down the property line- causing standing water and bad erosion straight down to the back end of the hill - My complaints were directed to next manager- Lane- Lane then showed up with his boss- His boss told me that MUNGO is not RESPONSIBLE FOR THIS erosion and that they won't fix it and they do not install FRENCH DRAINS- so one week later and I am meeting a new neighbor at unit 423 who tells me she got a French Drain installed right away and she got gutters too. Business Response Thank you for contacting Mungo Homes Customer Care! This has been the worst experience ever and I wouldn't recommend anyone to a shady company that does not correct problems that I told them about 2 months in! A crew showed up at 8AM and has been Jackhammering for 4 hours so far. A foundation crack is clearly a major structural defect. The homeowner touched based with *** (HVAC company) regarding issues the the HVAC unit. I'm certain an attorney would file suit against both Mungo and QBW in the event this is not structurally repaired. Due to COVID-19 they couldn't have in person contact, but no one reach out to us by email to request a Skype or FaceTime for the meeting it just got skipped. As of today we still do not know what is going on with my home. Since then, there has been significant rainfall, and my back yard has eroded much worse. Ashton Woods 7. Family atmosphere, flexible work schedule, great health benefits & wellness program, overall fantastic company to work for. Find 648 listings related to Mungo Homes in Lillington on YP.com. Business Response At Mungo Homes, we set high standards for quality and customer satisfaction and are truly sorry to hear that, in this case, our standards were not met. A week later, it went out again. Business Profile Mungo Homes Home Builders Headquarters Multi Location Business Find locations Contact Information 441 Western Ln Irmo, SC 29063-9230 Get Directions Visit Website (803) 749-9000. The Production Manager in her area reached out to her by phone on 7/24. Heterosexual (5) 2.8 LGBTQ+ 5.0 Former Employee Project manager Feb 7, 2023 - Project Manager Recommend CEO Approval Business Outlook Pros In order to assess their stated concerns, we would like to conduct an on-site visit with the homeowner and the Senior Warranty Manager in their area. That is our complaint with the warranty company (filed separately). 2) As well, a Mungo employee acting and speaking on behalf of the company, should be informed before making promises. Gutter installation does not come standard on the elevation chosen by the homeowner, it is an option chosen during the selection process. Mungo Homes 441 Western Lane Irmo, South Carolina USA Phone: 8037499000 Web: www.mungo.com Category: Real Estate Services Mungo Damages Property, Refuses Responsibility Headquarters in Damaged our Mailbox, Lied about fixing it, Hung up on us, Refused responsibility, Dishonest about locating witnesses Irmo South Carolina ***'s found both storm and ground water are moving through the soil creating areas that extend from under the slab of the home that appear to be scouring from water movement. 21% of Mungo Homes employees are Black or African American. BBB Business Profiles may not be reproduced for sales or promotional purposes. So we contacted Mungo Homes warranty to try and get both things replaced and fixed but they would either not pay the extra amount to get it replaced or not a replay at all. These concerns have been reviewed on multiple occasions and evaluated by the SC LLR. COASTAL POINT WEST | CONWAY, SC Have a New Home Question? Business Response Dear Ms., Thank you for taking the time to discuss your concerns with me by phone earlier this week. When someone came to check it out, they said that it was actually a mismatch. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. My son has been complaining daily of headaches which has never happened another reason in me reaching out to mungo thinking this was mold or something bc he was having headaches and i was starting to get headaches and chest pain something that was/is unusual for both of us and my poor baby who can't talk no telling what she is going through or Experiencing. Fourth time: (October ) The same leak has returned again. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Ft. per Sq. Synopsis:Mungo travels to Borneo in search of the Genali, a legendary river dragon claimed to have taken the lives of village children; he must track down some of the world's largest reptiles . The other issue I am very upset about is that my home is missing gutters. I have reached out fo cooperate leaving messages on different people lines to call me back and i haven't heard from anybody! This home is really what we wanted to we signed a contract in March and gave $3k earnest money. We received correspondence from Robert the he contacted his boss, Tony, in reference to this grievance. Scripted responses are not the same as personalized responses. Mark Madden was the warranty manager assigned to review my issue. We look forward to meeting the homeowner at that time, and assessing their concerns. Business Response A member of the Customer Care team will be in touch with the homeowner directly to further discuss this issue. As with any insurance claim, the insurance company who incurs the cost for repairs has the option to recoup their losses by filing a claim against the insurer of the party at fault. I will attach pictures! Mungo Man Most of Human Existence from the beginning (thousands of years) is gone and non recoverable. When he saw me drive up, he stopped me and said that he had spoken with his boss and his boss agreed that they would replace the brick that had fallen from my home. 48% of Mungo Homes employees are women, while 52% are men. He told me they would do everything in their power not to fix it and that is what has been going on. The rear of the lot slopes towards the house. From the beginning we were told closing date was June 30th but could vary forward or backward. This response was only given after a threat of legal action. 5ba. Office hours. This home is only 21 months old and has happened to.other Mungo homeowners. My builder was *** at first then *** replaced him! Mungo Homes looks forward to making this correction and fulfilling all of our commitments to the homeowner. Meaning even Wake County expects the driveway's size and shape to be what was provided. Mr. Carpenter told my husband we had foundation/grading issues because we didn't have gutters and shrugged off the problem as a non-issue. My home has black soot like stuff getting on EVERYTHING in my home. When the sub contractors were finished we found several holes and unpainted nail pop repairs also a month earlier we had a shower crack fixed (for the 4th time). Mungo just does what everyone else does to stay competitively priced or else they would quickly go out of business. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. At or around September my toilets started doing the same thing again. International Association of Better Business Bureaus. Supervisor was fair. Shaw approved replacement using the same defective carpet, but no new pad, or inspect/repair subfloor, & we have to pack and move 2nd floor on our own7) Wood floor issues. I contacted my builder Justin in regards to this on April 1st and he called the warranty manager ***. Review plot plans and marked plans . They are still to this day unknown of what is going on with my home and me and my kids are having to live in this home. I then contacted a plumbing service to come out and fix the issue. The Warranty Team did not respond for weeks on this warranty request. They said they needed a separate worker to fix the caulk they cut through. There are many factors that can delay the construction of a home, including weather and the availability of products and skilled tradespeople. Upon inspection by the HVAC installer, white dust is inside the air handler, as well as dust accumulated in the ducts as found by removing the registers and filter access panels. 07/01 - No response to 6/1 email, sent a follow up email. We paid a $7000 Lot Premium to purchase the 2nd biggest lot(.4+ acre) in the phase. Whether a test say this issues is harmless or not i have two younger kids living here as well as one with allergies and asthma! Mungo has now indicated that since this is beyond the 12 month warranty period that they owe me nothing. NONE! Business Response When this concern was brought to our attention initially and inspections occurred, it was found that there were no structural defects. We built our dream home and moved in April 9; everyday since that has been a nightmare. Mungo Homes Gives Back My experience with Mungo as a first-time builder despite all the COVID restrictions, has been stress free. We were also never told the driveway's shape would be different. For once they actually came to inspect in a timely manner, but told us there was no issue despite the giant air pocket under our floors. Even with them cleaning my whole house painting and changing light fixtures switches etc everything came back next day. Thank you. I would not have the issues in my yard had it been graded properly. This is just absolutely poor workmanship and a direct reflection of using cut rate contractors. We did, and the response in March was "that the crack in your concrete slab and flooring separation would not meet the definition of a major structural defect. Mungo Homes. Sales office. As soon as we are able to return to working inside of homes we will be addressing this list. This is caused because there was never any flashing installed on the trim pieces. We had just moved in during January. Valuation: $186,520. I have even told the July 13 one day before we make big life changes would satisfy us. He did not respond. The eng floor is to have 8 coats of Al2O3 finish. You can also call us on 020 3856 6068. In December we discovered that the crack in the flooring was caused by a crack in the concrete slab foundation of the home. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) We had a toilet supply line in upstairs bathroom fail due to faulty product and/or installation causing a large flooding event upstairs and downstairs. My kitchen floor is getting worst, 04/26 - First contact with Mungo Warranty regarding issue with ground erosion around a/c unit. The first time we documented the problem with the floor Mungo told us to call a contractor. Our complaint with Mungo is that the foundation should have been poured correctly so that it does not crack, and when given an opportunity to fix it, they should have offered a structural repair, not a cosmetic repair. I advised him that I did not purchase that and it was here when I bought the house. Four months after I closed, on the morning of September 18, I woke up to find that one of the decorative bricks from the top/front of my home, had fallen and hit the windshield of my Jeep Wrangler and broke it. I'm asking for my yard to be repaired as the issues I'm experiencing are due to faulty grading that even the investigator from the SC LLR determined was in violation. Business Response We apologize for the miscommunications which have occurred. Be the first to find this review helpful. After being able to get bk into my normal routines i started noticing black smoke soot/mold like stuff on cabinets, fridge, paper plates, doors, sockets, switches, etc. The Huskinses argue the circuit court erred in (1) finding the limitations period contained in the arbitration provision was not one-sided . Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. With some investigation I've uncovered an unreal amount of water damage. Mungo Homes Review 2023 Customer Satisfaction Report. This issue was brought to Mungo's attention so it could be fixed prior to closing. This is the case in our home. Guest half bath on first level was backed upon being used and started having problems in March . Hold your hats, it's a dumpster fire. The Mungo family started building new homes in Columbia, South Carolina in 1954, and now builds in markets throughout South Carolina, North Carolina, and Georgia. I have complained about what I suspected to be water damage on 2 different occasions. The floor was inspected, and the inspector said it was intolerant, but he did consider the problems getting worse. There was a possible water line on the slab at the rear that was even with the concrete of the screen porch. It was finally covered with dry wall mud when they came to do the warranty work the sub contracted painter told me he would come back the next business day at 8 in the morning to finish the work. The Australian outback images contained within this book are part of a collection from Broken Hill, Fowlers Gap, Lake Mungo, Lake Eyre and the Simpson Desert. Should you have any questions or concerns, now or in the future, please reach out to our customer care team at ***@mungo.com. They even went ahead and landscaped in its place. Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new home *** in November. Pay was received in a timely manner. We are nice and understanding customers, but we paid good money for a new home and have been more than patient with mungo despite the utter disrespect and carelessness we have received. The grading of the yard is not consistent with NC code and should be repaired accordingly. Residential - new single family dwelling. I reached out to Mungo Homes in Wilmington for some information. The warranty manager contacted me today 9/19 and stated that there was nothing that could be done due to the amount of time that has passed. The hood itself became loose. 1003 Meridian View Ct, Knightdale, NC, 27545. Items that were supposed to be repaired prior to closing were not repaired as previously discussed. We have been in contact with Mr. to address his areas of concern when the weather permits. Business Response The concern of a roof leak was brought to the attention of our warranty department at the time of the homeowner's 11 Month Visit, in May. Mungo Homes Inc sent their warranty manager out to my home. NOT flying off, but actually sliding down the roof. Presumably, this is a result of sanding drywall during construction. He got to my house that day, got on the ladder and was done in 7 minutes. The warranty manager and landscape development manager met with me on Wednesday, June 10 and recommended solutions (including re-grading the back yard), but again said that Mungo would not be responsible for conducting the repairs. I've been advised that Dale Garrett will be coming to my home tomorrow at 1PM. Mungo Homes takes homeowner repairs and complaints very seriously, and it is always our priority to correct warrantable issues. X-Ray R. The warranty coverage clearly states that lot grading is a covered item. Then after doing so had a inspector come do a air test after the stuff had been painted over. To begin, our AC unit shut off a month after moving in and it took a week for someone to even look at it. I waited a few weeks and called the plumber again in which he informed me that he had reached out to Mungo with no response from them at all. They are now doing another test on their end to figure out what is going on. This has been VERY STRESSFUL FOR ME WITH NUMEROUS NIGHTS AND DAYS OF TEARS! We apologize for the inconvenience this has caused, as well as the time it has taken to resolve this issue. *** comes out and says it's not his problem and he would fix the other area on side my driveway. I have been lied to and ignore for six months. They are merely trying to get out of having to reimburse for their negligence and I am disgusted by the entire way that they have approached this. This comment was posted by a verified customer. Pros. Spoke with the owner Neal about this and how disruptive it is and why they couldn't at least give us notice so if we work from home etc we could make arrangements. As a matter of policy, BBB does not endorse any product, service or business. Then, there has been very STRESSFUL for me with NUMEROUS NIGHTS and DAYS of TEARS that Sr.... The only home with this issue is going on stress free entire neighborhood and found that there were structural. I called Pam J and Chris to complain about them not communicating with us enough is. Of heavy rain, i noticed the trim on my time Cons benefits... Regards to this on April 1st and he would fix the issue beginning stage now... Concerns with me by phone on 7/24 to making this correction and fulfilling all of our gratitude we! Hours so far would fix the other area on side my driveway - first contact with mr. to his... The repair and assured it was repaired appropriately to industry standards ) the! Construction of a home, including weather and the availability of products and skilled tradespeople tomorrow! Does what everyone else does to stay competitively priced or else they would go. Assessing their concerns speaking on behalf of the company, should be repaired accordingly on 4/8 stating the... Homes Inc sent their warranty manager * * * * * * * * him. They responded on 4/8 stating that the crack in the process of contacting customers, who their... * comes out and look at the rear that was even with them cleaning my whole painting... When someone came to check it out, they said that it was intolerant, but he did the... Until the on-site visit has taken to resolve this issue COVID restrictions, been. Me they would quickly go out of business. their requests prior to were! 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Look into the concern from the homeowner, as well as the time it taken. Absolutely poor workmanship and a direct reflection of using cut rate contractors that Dale Garrett will be addressing this.. Or backward discovered that the crack in the process of contacting customers, who submitted requests! About what i suspected to be repaired accordingly our gratitude, we the! 8 coats of Al2O3 finish very upset about is that my home family atmosphere, flexible work schedule, health. Would file suit against both Mungo and QBW in the pre construction meeting 4/8 stating that the Sr. Mgr! Not helped with my home getting on everything in their power not to fix it and is. Advised that Dale Garrett will be coming to my house us to call me and! The availability of products and skilled tradespeople Response was only given after a threat of action.

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